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Steven Mullen

Steven Mullen

Field Service Representative

Customer Service / Support

New York City, New York

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About Steven Mullen:

Dedicated and experienced professional with over 20 years in the water utility industry, specializing in field service operations, team leadership, and customer relations. Proven ability to oversee complex utility projects, optimize field service efficiency, and manage teams effectively. Currently serving as President of the local union since 2019, demonstrating strong leadership, negotiation, and problem-solving skills. Licensed drone pilot since 2017, adding value to utility inspections and operational assessments. Passionate about driving operational excellence, ensuring regulatory compliance, and fostering a collaborative work environment.

Experience

Experienced utility operations leader with over 20 years in the water industry, specializing in field service, team management, and operational efficiency. Since 2010, have served as a Field Service Representative, handling all aspects of water utility operations, customer service, and fieldwork. Prior experience (2004-2010) includes extensive hands-on expertise in system maintenance, troubleshooting, and regulatory compliance. Elected President of the local union in 2019, demonstrating strong leadership, negotiation, and workforce management skills. Additional experience in fitness industry leadership as Director of Personal Training at LA Fitness (2012). Licensed drone pilot since 2017, enhancing operational assessments and utility inspections. Known for problem-solving, strategic planning, and fostering team collaboration to drive organizational success.

Education

 Certified Personal Trainer & Nutrition Coach Since 2006

 Licensed Drone Pilot Since 2017


 

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