Steve DiGioia

Steve DiGioia Blog

Award winning leader coaching ... New York City - New York View profile

Customers Love Hearing Their Name - "Tips on Thursday" #115

The sweetest sound is a person's name. When you use it, you create a connection far stronger than without. Go ahead, try it. · A cashier, when handing back the customer's credit card, says, "Thank you, Susan, hope to see you again soon". How did she know her name was Susan? By lo ...

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Here’s 8 Ways Great Customer Service is Just as Special as Your BFF

As a kid growing up in Brooklyn New York I spent countless hours with my best friend. · We were neighbors and always together. · Whether going to the movies, playing ball or doing other “kid stuff”, we had great times together. · Moving forward many years I sat down today to w ...

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5 Proven Ways Women Are Better At Customer Service

I know this may cost me my “man card” but there is no way a man can compete with a woman when it comes to providing great customer service, period! · We’ve all read books about how to provide great customer service. · They always seem to focus on the specific skills needed to b ...

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