Stephanie Newman

PROFESSIONAL EXPERIENCE
Area Manager
09/2023 – 07/2024
Paragon Investigations Systems | Herndon, VA (remote)
• Directed a team of Employee and Independent Contractor investigators, ensuring timely, accurate, and compliant case closures for Federal customers.
• Conducted quality reviews and made policy-based decisions to align outcomes with federal standards.
• Partnered with senior leadership to implement policy updates and coach teams.
• Led training emphasized policy adherence, investigative integrity, and documentation.
• Analyzed trends in data to identify systemic issues and recommend improvements.

Field Team Leader
05/2018 – 09/2023
Paragon Investigations Systems | Herndon, VA (remote)
• Oversaw national field operations supporting investigations and documentation.
• Coached investigators on complex cases requiring discretion and policy application.
• Evaluated documentation for policy alignment and consistency.
• Provided feedback to improve investigation quality and reduce cycle time.
• Collaborated with multiple departments to fulfill staffing requirements and maintain operational efficiency.

Case Assignment Coordinator
04/2017 – 05/2018
Paragon Investigations Systems | Herndon, VA (remote)
• Managed workflow for 50+ investigators to ensure equitable case distribution and timely resolution.
• Collaborated with leadership to address resource gaps and case prioritization.
• Monitored systems for productivity, issues requiring escalation, and case progress.

Senior Investigator/Field Training Officer 12/2008 – 12/2013
USIS | Grove City, PA (remote)
• Conducted sensitive federal investigations including interviews with claimants and witnesses.
• Trained and mentored new investigators; developed remedial action plans.
• Delivered detailed reports for adjudication and internal audit purposes.
• Mentored team members and conducted training sessions to support continuous skill development.
• Conducted staff training through meetings and workshops, including cross-training exercises for new hires and experienced workers.
• Evaluated training program effectiveness, offering recommendations for improvement to senior leadership

Independent Consultant/Sales Director
11/2006 – Present
Mary Kay Cosmetics, Inc. | Addison, TX (remote)
• Lead and develop team through structured coaching and performance planning.
• Facilitate training programs that support compliance and customer excellence.
• Maintain accurate reporting related to sales, incentives, and metrics.

Caregiver & Advocate – Parent of Child with Autism
12/2019 – present
McDonough, GA
• Advocate for and coordinate educational, medical, and therapeutic services.
• Collaborate with multidisciplinary teams while managing complex information.
• Apply emotional intelligence, adaptability, and detail-focus under pressure.

EDUCATION
Master of Business Administration, Human Resources
DeVry University | Atlanta, GA
Bachelor of Ars, Urban Studies
Fordham University | Bronx, NY