
Sonia Hernandez
Customer Service / Support
About Sonia Hernandez:
Hello, my name is Sonia Hernandez. I am currently a senior at Washington State University studying marketing.
Experience
Ulta Beauty Moses Lake, Washington
Task Associate May 2023 – Present
- Efficiently unboxed more than 10,000 units every inventory day, while providing customer service simultaneously.
- Built store displays by following complex instructions and maintaining a clean workspace.
- Helped customers build a detailed beauty routine based on their specified needs and wants.
WSU CPU Kitchen Pullman, Washington
Bakery Help/Grab n Go December 2021 – February 2023
- Worked with a variation of recipes and lists to complete 200 or more orders each day.
- Carried out in depth cleaning tasks and gained knowledge on a variety of cleaning compounds.
- Collaborated with grab n go staff to efficiently prep ingredients for next day’s inventory.
McCain Foods Othello, Washington
Human Resources Intern June 2022 – January 2023
- Enhanced employee engagement by planning and managing events for 600 employees with a minimum of $5,000 for the budget.
- Updated up to 75 job descriptions to comply with the Pay Transparency law by coordinating with upper management teams.
- Created around 30 advertisements over the course of the summer to market events occurring at the company.
- Used leadership and public speaking skills to lead new hire orientations with approximately 20 people per orientation.
LEP-RE-KON Marts, INC. Othello, Washington
Cashier/Deli/Bakery December 2020 - June 2021
- Utilized customer service skills to manage conflict and accommodate around 275 customers’ needs per day.
- Mastered transactions of debit/credit cards, checks, WIC checks, EBTs, returns, and gift certificates
- Created 5 new recipes and innovated 7 recipes in the bakery to satisfy customer wants.
McDonald’s Fast Food Restaurant Othello, Washington
Crew Member May 2019 - August 2019
- Decreased drive-through time rate by 30% by multitasking and remaining organized.
- Collaborated with coworkers to ensure the entire restaurant is clean and stocked.
- Accurately take approximately 300 or more orders each day, while maintaining customer satisfaction.
Education
Bachelor of Science; Marketing Pullman, Washington
Carson College of Business, Washington State University
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