Sonia Hernandez

Hello, my name is Sonia Hernandez. I am currently a senior at Washington State University studying marketing. 

Ulta Beauty                                                                                                               Moses Lake, Washington

Task Associate                                                                                                          May 2023 – Present

• Efficiently unboxed more than 10,000 units every inventory day, while providing customer service simultaneously.
• Built store displays by following complex instructions and maintaining a clean workspace. 
• Helped customers build a detailed beauty routine based on their specified needs and wants. 

WSU CPU Kitchen                                                                                                   Pullman, Washington

Bakery Help/Grab n Go                                                                                 December 2021 – February 2023

• Worked with a variation of recipes and lists to complete 200 or more orders each day.
• Carried out in depth cleaning tasks and gained knowledge on a variety of cleaning compounds.
• Collaborated with grab n go staff to efficiently prep ingredients for next day’s inventory. 

McCain Foods                                                                                                       Othello, Washington

Human Resources Intern                                                                                         June 2022 – January 2023

• Enhanced employee engagement by planning and managing events for 600 employees with a minimum of $5,000 for the budget. 
• Updated up to 75 job descriptions to comply with the Pay Transparency law by coordinating with upper management teams.
• Created around 30 advertisements over the course of the summer to market events occurring at the company.
• Used leadership and public speaking skills to lead new hire orientations with approximately 20 people per orientation. 

LEP-RE-KON Marts, INC.                                                                                        Othello, Washington

Cashier/Deli/Bakery                                                                                                 December 2020 - June 2021

• Utilized customer service skills to manage conflict and accommodate around 275 customers’ needs per day. 
• Mastered transactions of debit/credit cards, checks, WIC checks, EBTs, returns, and gift certificates
• Created 5 new recipes and innovated 7 recipes in the bakery to satisfy customer wants.

McDonald’s Fast Food Restaurant                                                                          Othello, Washington

Crew Member                                                                                                             May 2019 - August 2019

• Decreased drive-through time rate by 30% by multitasking and remaining organized.
• Collaborated with coworkers to ensure the entire restaurant is clean and stocked. 
• Accurately take approximately 300 or more orders each day, while maintaining customer satisfaction.

Bachelor of Science; Marketing                                                                            Pullman, Washington

Carson College of Business, Washington State University