Shara Melnicoff

𝗜 𝗵𝗲𝗹𝗽 𝗽𝗲𝗼𝗽𝗹𝗲 𝗹𝗲𝗮𝗿𝗻, 𝗮𝗱𝗮𝗽𝘁, 𝗮𝗻𝗱 𝘁𝗵𝗿𝗶𝘃𝗲 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗶𝗻𝘀𝘁𝗿𝘂𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗱𝗲𝘀𝗶𝗴𝗻, 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴, 𝗮𝗻𝗱 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲.

What sets me apart is the way I combine emotional intelligence ❤️, systems thinking 🧩, and tech-savvy execution to solve complex human problems like unclear processes, low adoption, disengaged teams, or inconsistent learning outcomes.

My background spans education, culture leadership 🌟, and real estate - yes, real estate. For four years, I guided clients through some of the biggest, most high-pressure decisions of their lives 🏡. That experience sharpened my skills in communication, expectation-setting, and trust-building, all core foundations of effective Customer Success.

I also helped launch Digital Passport, Common Sense Media’s first online curriculum, combining innovation with social impact, led schoolwide climate initiatives, and created winning partnerships (like a community program with the Chicago Blackhawks).

Whether I’m developing eLearning in Articulate 360, coaching stakeholders, or supporting users through onboarding and adoption, I bring strategy, creativity, and care.

I’m fluent in platforms like Canvas, Google Workspace, and LMS tools and I love using them to make learning and support systems more intuitive, effective, and scalable.

Now, I'm excited to bring that full toolkit into roles in Customer Success, Instructional Design, or Learning & Development, where the goal is helping people succeed through smart, thoughtful experiences.

Summary

Experienced professional with expertise in client relationship management, customer training, technology integration, project management, and data analysis. Proven track record in designing inclusive curricula, leading organizational culture initiatives, and managing large-scale technology implementations in educational settings. Strong skills in stakeholder engagement, software adoption, and instructional design, supported by a solid educational background and certifications.

Key Points

• Core Competencies: Client relationship management, vendor partnerships, customer training, technology integration, project management, data-driven decision-making.
• Career Highlights: Key contributor to the launch of Common Sense Media's Digital Passport; created high-impact experiential programs with strong vendor collaboration; maximized technology ROI through strategic integration and user proficiency.
• Experience: Over a decade at Chicago Public Schools in roles including Curriculum Instructional Designer, Culture Climate Lead, and Digital Learning Specialist; led inclusive curriculum design, cross-functional culture initiatives, and technology rollouts with high adoption rates.
• Education & Certifications: Master’s in Instructional Technology; Bachelor’s in Elementary Education; endorsements in ESL, STEM Leadership, Gifted Education; Google Generative AI Educator.
• Additional Experience: Real estate client advisor with skills in client lifecycle management and personalized digital platform training.

MA Instructional Technology

BS Elementary Education