Shapri Robinson

Always anticipating guests’ needs, my commitment to hospitality and crafting unforgettable experiences has garnered strong client relationships in the hospitality, sports, and entertainment sectors. I possess outstanding organizational abilities and thrive in communication that enhances guest service and client interactions. My background in hospitality leadership and event planning has equipped me to thrive in dynamic settings that demand quick thinking and meticulous attention. With extensive experience working with elite clients, I am adept at overseeing critical tasks that involve confidential intel and the use of discretion. My proficiency with event planning software and customer relationship management systems enables me to ensure smooth and efficient operations. I specialize in meeting the distinct needs of clients, consistently delivering tailored service with exceptional accuracy and care.

Chartwells, Houston, TX - Athletic Performance Catering Manager

OCTOBER 2023 - PRESENT

• Manage daily culinary meal plans for the University of Houston client, spanning 10 sports teams and approximately 350 athletes, coaches, and team staff members
• Successfully bridged the relationship between the culinary team and the client in a liaison role, resulting in four new athletic teams added to the client list and increased catering orders from other teams directly linked to strengthened client relations 

Lucille’s Hospitality Group, Houston, TX  - Events Manager

NOVEMBER 2020-SEPTEMBER 2023

• Spearheaded the advent of a catering and events sector of a small restaurant expansion that grew to include three restaurants, two ballroom sized event venues, and a non-profit organization
• Increased restaurant sales by $160K within the first year of coordinating events, further creating larger budgets for marketing and assisting in better visibility to the initiatives
• Acted as hospitality point of contact for all high-profile clientele that spanned from politicians, musicians, and athletes, creating memorable experiences and solidifying a list of regular VIP guests and event clients

Bachelor of Nutritional Science, Minor in Sociology - Louisiana State University