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Saint Louis
Shannon Ross

Shannon Ross

Office Manager

Upper Management / Consulting

Saint Louis, City of Saint Louis, Gratiot

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About Shannon Ross:

Office Manager/Administrative/Project Management experience. I am an experienced professional with demonstrated ability to communicate with all levels of management, problem solve to provide solutions to requests timely, provide structure and organization, provide quality customer service, and ability to quickly adapt and learn new technology
to use in daily operations.

As a claims processor l processed over 60 customer claims a day resulting in being recognized as top 10 fastest claims
processors.

Proficient in using Microsoft Office products (Word, Power Point, Excel, Teams,
• Access); Salesforce CRM software;
• AWS

Experience

WORK EXPERIENCE

03/2025 – Present 01/2023 – Present 09/2022 – 10/2022 Office Manager, Miracle Ear St. Louis, USA

Oversee daily operations of the hearing aid center, including patient

scheduling and staff management.

Coordinated office relocations and renovations, minimizing downtime to

maximize service continuity.

Implemented innovative software systems for project management,

boosting team collaboration and overall productivity.

Maintained confidential employee records, demonstrating adherence to

privacy regulations.

1st Grade Teacher/Toddlers, KinderCare Learning Centers St. Louis, USA

Provided high levels of interaction while nurturing child development.

Championed social skill development through engaging daily community

experiences.

Engineered a safe and predictable learning environment that fosters

growth.

Receptionist, Percy Julian Middle School Chicago, IL, USA

Managed all front office administrative assignments, optimizing efficiency.

Revamped visitor safety protocols, resulting in enhanced overall safety

measures.

Devised a streamlined early student dismissal process, improving

organizational structure.

11/2020 – 04/2022 Contractor/Claims Processor, Accenture Chicago, IL, USA

Resolved customer complaints efficiently utilizing the AWS system.

Evaluated insurance claim submissions and collaborated effectively with

insurance agents.

Processed over 60 customer claims daily, recognized among the top 10

fastest claims processors.


 

Education

High School Diploma 

Art Institute of VA 

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