Shannon Conway

Highly motivated public servant experienced in state and local politics and public safety. Skilled at building rapport with communities, disseminating information across a variety of platforms, and adapting to an ever-evolving work environment. Special focus areas include constituent communication, emergency management, interpersonal relationship building, and collaboration with a wide range of stakeholders and elected officials to achieve overarching goals.

EXTERNAL RELATIONS SPECIALIST 10/2024 to current

Baltimore City Sheriff’s Office, Baltimore, MD

•  Assists with problem-solving with a special focus on optics, unintended consequences, and potential outcomes
• Acts as a liaison to community leaders and associations 
• Builds and maintains partnerships with non-profit organizations 
• Assists with coordinated safety plans for special events 
• Conducts and composes research on relevant topics 
• Assists with digital impact and brand messaging 

legislative Coordinator 12/2020 to 10/2024

Baltimore City Police Department, Baltimore, MD

• Assessed emergencies in real time 
• Prepared bill reports stating the agency's position on proposed legislation
• Practiced interpersonal skills and used political instincts to understand allies and adversaries better
• Facilitated briefings for elected officials, providing information on policy changes, proposals, and current events
• Worked to improve the community perception of the organization, mending broken trust
• Collaborated with the communications team to navigate and quell concerns during times of extreme tragedy

Liaison Officer 08/2018 to 12/2020 

Mayor's Office of Neighborhoods, Baltimore, MD

• Provided messaging at community meetings, with the purpose of promoting the mayor’s legislative agenda and connecting residents with resources
• Staffed the mayor at community events, coordinated with the Executive Protection Unit
• Assisted with communication and assurance during multiple local and global developments  

Community Organizer 08/2017 to 08/2018 

Greater Remington Improvement Association, Baltimore, MD

• Delivered testimony on the Neighborhood Master Plan, zoning ordinance requests, liquor licenses, and neighborhood impact statements at governmental hearings
• Worked alongside local developers, business owners, and charity organizations to provide opportunities and necessities to the community
• Organized and executed the first "Rem Fest" neighborhood festival, attracting 8,000+ attendees, sponsors, and vendors with the help of local stakeholders and public safety agencies

McDaniel College, Westminster 

Bachelor of Arts, Political Science, 05/2014