Shamone Helms

SHAMONE RAE HELMS

                                                                                        Professional Profile

Years of customer service and office management in the automotive repair industry. Proven successful at organizing office operations and procedures. Championed numerous leadership and sales growth efforts, fluent with development of revenue generation, budget administration, inventory and supply, staff development, critical problem solving and customer service.

Experience

10/2023 to 05/2024 Senior Collision Advisor-Melbourne, FL

• Managed accurate time keeping for all technicians for payroll

• Process and track purchase orders

• Monitor time clock

• Coordinated with other departments Service, Sales, and  Rental to ensure the greatest customer service

• Process and track check request

• Supervised and confirmed the repair orders match and balance in CCC1 and R&R

• Checked In the customers in the collision line

07/2022 to 09/2023 Office Manager Gerber Collision Center-Merritt Island and Palm Bay, FL.

• Helped to correct major CSI issues

• Identified and Collected Lost A/R Revenue

• Oversaw Check-In Procedures

• Performed Safety Scans

• Assisted in Streamlining Shop Production  

    03/2021 to 10/2021 Office Administrator Caliber CollisionSeattle, WA.

• Helped to correct major CSI issues

• Identified and Collected Lost A/R Revenue

• Oversaw Check-In Procedures

• Performed Safety Scans

• Assisted in Streamlining Shop Production  

11/2021 to 03/2022 Independent Contractor Classic Collision – Seattle, WA.

• Manage and Report on the profitability of the facilities monthly

• Assisted in Managing All Front Office Operations

• Helped to Determine / correct the financial areas of concern for the facility

• Establish and monitor company profit goals

Education and Training        

Numerous CCC, Workday, Stars Training, Reynolds and Re

10/2023 to 05/2024 Senior Collision Advisor-Melbourne, FL

• Managed accurate time keeping for all technicians for payroll

• Process and track purchase orders

• Monitor time clock

• Coordinated with other departments Service, Sales, and  Rental to ensure the greatest customer service

• Process and track check request

• Supervised and confirmed the repair orders match and balance in CCC1 and R&R

• Checked In the customers in the collision line

07/2022 to 09/2023 Office Manager Gerber Collision Center-Merritt Island and Palm Bay, FL.

• Helped to correct major CSI issues

• Identified and Collected Lost A/R Revenue

• Oversaw Check-In Procedures

• Performed Safety Scans

• Assisted in Streamlining Shop Production  

    03/2021 to 10/2021 Office Administrator Caliber CollisionSeattle, WA.

• Helped to correct major CSI issues

• Identified and Collected Lost A/R Revenue

• Oversaw Check-In Procedures

• Performed Safety Scans

• Assisted in Streamlining Shop Production  

11/2021 to 03/2022 Independent Contractor Classic Collision – Seattle, WA.

• Manage and Report on the profitability of the facilities monthly

• Assisted in Managing All Front Office Operations

• Helped to Determine / correct the financial areas of concern for the facility

• Establish and monitor company profit goals

1/31/2025 Dr. Tracy Thomas Health Care Academy 7490 Old National Hwy.  Suite 2100
Riverdale  GA 30296
United States

2011 Certified nursing assistant:Graduated Nursing Program OSU Muskogee Campus Muskogee, Ok

2000     High School Diploma Rogers High School － Rogers, Ar