Shakarow Row

Peer Supervisor & Case Management Specialist | Behavioral Health Leader | Empowering Teams and Improving Client Outcomes

·    Led transition support for 65+ clients, ensuring smooth reintegration and long-term stability.

·    Conducted assessments and developed personalized service plans, driving recovery and housing stability.

·    Developed and implemented employee engagement initiatives to enhance workplace morale and productivity

·    Facilitated communication between departments to ensure alignment on company goals and initiatives.

·    Supported the development of a comprehensive communication strategy to enhance internal messaging.

·    Organized community outreach programs to strengthen company presence and employee involvement.

·       Implemented customer journey mapping to identify needs and improve satisfaction scores.

·       Utilized CRM software to track and resolve customer issues efficiently.

·       Led training sessions on active listening and empathy for staff, enhancing overall customer experience.

·    Developed tailored engagement strategies for different segments of the target audience to maximize impact.

·       Coordinated assessments and discharge planning, utilizing electronic health records (EHR) for data tracking and continuity of care.

Associates degree in substance abuse counseling
Associates degree in mental health human services