Shaina Daniels

Highly motivated and results-driven professional with 8+ years of experience excelling in customer service, dispatch, and insurance. Proven ability to resolve complex issues, mentor teams, and consistently exceed performance goals. Expertise in leveraging software platforms, including Salesforce, UKG, and Avaya, to drive efficiency and enhance customer satisfaction. Adept at thriving in fast-paced environments and delivering exceptional service. Seeking to apply strong communication and problem-solving skills to contribute to a dynamic organization.

In my previous roles in customer support and online communication,where I frequently interacted with clients via digital channels, I have developed strong written communication skills and a proven ability to respond to inquiries in a clear, concise, and professional manner. I am adept at multitasking and efficiently managing multiple online conversations simultaneously while maintaining a high level of accuracy and attention to detail.

I am particularly drawn to the emphasis on providing accurate information and ensuring a seamless customer experience. I am a quick learner and confident in my ability to understand and convey information about legal services effectively. While the job description mentions that training will be provided on CRM systems and live chat software, I am eager to learn and adapt to new technologies quickly.

My problem-solving skills and ability to work independently will enable me to effectively address client inquiries and escalate complex issues appropriately. I am also proactive in identifying areas for improvement and would be keen to contribute to enhancing the chat experience by suggesting solutions to frequently asked questions.

The flexibility offered by the remote work opportunity is highly appealing, and I am well-equipped to work effectively and productively in a virtual environment. I am also available to work flexible hours, including evenings and weekends if required.

I recently completed my Certified Nursing Assistant Board