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Sean peng

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About Sean peng:

I am a dedicated and hard working professional who has worked in the casino gaming industry for the last 5 years in both dealing and supervisory positions. Also have 5 years working in retail and customer service positions. My many years working in customer based environments has allowed me to learn exemplary customer service skills, which I will use to provide outstanding customer service for your patrons. That along with my eagerness to learn and constantly improve my skills- will make me a great asset for your business.   

Experience

Work Experience-Hot Springs, AR - Dual Rate Supervisor                             January 2018 – July 2021

  • Proficiently in dealing Blackjack, and various carnival games. 
  • Supervising staff and monitor tables to ensure security of the game based on house SOPs and other regulations. 
  • Approving money and cheque transactions, rating players and documenting all information and relaying it to surveillance and upper management when necessary.
  • Opening and closing tables at beginning and end of shifts, utilizing roadmap to assign dealers to designated tables, submitting and completing fills/credits when necessary.

 

Sands Casino Bethlehem, Bethlehem, PA - Table Games Dealer                                September 2016 – December 2017

  • Deal various table games in a proficient and speedy manner, while delivering good customer service in the busiest and top grossing casino in the state.
  • Changing and issuing chips to players for buyins/payouts according to Sands policies and procedures.
  • Handle winning and losing wagers according to company policy as well as verifying fills and credits. 

 

The Container Store, New York, New York – Logistics Support                                            September 2015 –July 2016

  • Processing orders for the Manhattan market. 
  • Assisting with pulling and packaging orders for deliveries.
  • Working with merchandising team to replenish sales floor inventory. 
  • Utilizing cutting stations for customized products when necessary. 

 

Acclaim Capital Partners, New York, New York – Risk Manager                                   March 2013 – December 2014

  • Assisted in designing and assessing risk management criteria's and processes for the firm's traders.
  • Monitoring trader activities to make sure they are complying to the risk guidelines assigned to them.
  • Created trading reports containing summaries of each traders performance, presenting the data to upper management and provide possible adjustments ideas which can lower the financial risk exposure to the firm. 
  • Utilized Salesforce to create user profiles, email templates and updating statuses for all traders within the firm.
  • Researched and compiled reports on economic news, upcoming company earnings, stock splits, possible mergers and other factors that can have significant impact on a company's stock price. 

 

Vitamin Shoppe, Brooklyn, New York – Assistant Store Manager                                   September 2011 – February 2013

  • Use product information and available resources to educate customers and assist them in making smart product selections that are right for them.
  • Operating and balancing the cash registers, as well as ensuring the safe and other financial reports are accurate.
  • Supervising associate shifts and making sure all necessary task are completed by the team.

 

Education

School:  The City University of New York, College of Staten Island

Bachelors of Science Degree in Business Management/Finance         

 

                                                  

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