Scott Baxter

For nearly twenty years, I worked for one of the largest telecom and tech companies in the United States. For ten of those years, I led customer care and technical support teams, where I consistently achieved enterprise-leading results in customer satisfaction, retention, and first-call resolution. My role also challenged me to pivot to other tasks to meet the ever-changing needs of the business including WFM, payroll auditing and attendance management while still leading on-site and virtual teams.

I am passionate about delivering high-quality technical expertise and service to our customers, as well as empowering and developing our employees. I get excited seeing my people grow and advance their careers.

In addition to people leadership, I analyzed and crafted solutions for our newest and most advanced products and achieved key strategic initiatives for the company's growth and innovation. I have the skills to research, analyze, and present data-driven insights that build a winning strategy to delight the customer and our employees.

I am also skilled in root cause analysis, communication, and interpersonal skills, which enable me to collaborate effectively with cross-functional business units, external partners, and customers. My goal is to leverage my technical, analytical, and managerial competencies to design and implement solutions that enhance the value proposition and performance of an organization.,

Workforce Management Analyst, Figure Lending (2024-Present)

Manager, Technical Support, Verizon (2004-2023)

MBA Business Analytics, University of Maine (Graduating June 2025)

BS Information Systems, Strayer University

AA Information Systems, Strayer University