Saynab Yusuf

I have a background in community development, public health, and family support services, I bring over six years of experience coordinating programs that strengthen families, promote health equity, and support immigrant and underserved communities across Massachusetts.

In my previous role as a Development and Community Engagement Coordinator with the Refugee and Immigrant Assistance Center (RIAC), I established partnerships with community organizations, managed outreach and education programs, and supported families in accessing health and mental health services. My work required consistent monitoring of program performance, maintaining accurate documentation, and aligning services with contractual and quality standards — responsibilities closely aligned with the expectations of this position.

Earlier in my career at Boston Children’s Hospital and with AmeriCorps, I developed a strong foundation in family-centered care, case management, and cultural liaison work. These experiences taught me how to communicate effectively with diverse populations, provide technical assistance to partner programs, and advocate for equitable access to social and health resources. My multilingual abilities in English, Somali, and Swahili further enhance my ability to serve families and collaborate with community partners statewide.

I’m committed to building programs that are data-informed, culturally responsive, and grounded in community realities. I am confident that my experience, compassion, and program management skills will allow me to make meaningful contributions.

Refugee and Immigrant Assistance Center (RIAC) – Boston, MA

Development & Community Engagement Coordinator (Mar 2019 – Sep 2021)

•  Managed scheduling, authorizations, and confidential records for client services, including mental health, case management, and medication support.
• Coordinated referrals and collaborated with mental health providers to ensure timely client access to services.
•  Conducted statistical reporting and grant documentation to support program funding and compliance.
•  Provided administrative support: maintained files, handled correspondence, managed calendars, and supported workshops and events.
• Delivered community education on mental health, rights, and wellness.

Boston Public Health Commission – Boston EMS – Boston, MA

Emergency Medical Technician (BLS) (Oct 2021 – Mar 2024)

• Collected and maintained confidential medical and incident records in compliance with federal and state regulations.
•  Responded to emergency calls, triaged patients, and assisted with crisis management.
•  Coordinated with hospitals, police, and the medical examiner to ensure proper documentation and chain of custody.
• Assisted paramedics and supervisors in scheduling, dispatch communication, and logistical coordination during emergency responses.
• Supported vehicle inventory, medical supplies, and documentation of daily checks.

Al-Marhama Islamic Burial Services – Boston, MA

Diener (Ghusl) – Per Diem (Jan 2012 – Present)

• Performed sensitive administrative and procedural duties related to burial services, including preparation of required documents.
• Supported confidentiality of client and family records in accordance with organizational and state regulations.
• Aided families during crisis with compassion, professionalism, and clear guidance.
•  Organized and supported community workshops on burial and grief support practices.
   

University of Massachusetts - Boston

BA, Community & Economic Development

BunkBunker Hill Community College 

AA, General Studies