Sarah Lyford

I have over 10 years of experience in franchising and supporting franchisees.   I am skilled at balancing the needs of the corporate office, franchisees, and vendors to ensuring that all parties remain aligned and supported.

I am passionate about helping franchisees succeed through clear communication, effective training, and ongoing support. 

August 2012 to July 2023                               Fas-Tes Franchise Systems, LLC (Fastest Labs)       

Director of Franchise Support (January 2021 to July 2023) 

•     Organized new franchisee vendor setup 

•     Provided daily support to franchisees 

•     Trained franchisees to perform drug and alcohol collections following the DOT guidelines 

•     Monitored support tickets, group chats, message boards and forums 

•     Facilitated monthly meetings for Peer Performance Groups 

•     Planned, organized, and attended in-person meetings for Peer Performance Groups 

•     Assisted with annual Franchise Disclosure Document renewal 

•     Maintained Home Office relationships with vendors 

•     Oversaw payment issues between vendors and franchisees 

•     Reconciled monthly royalty payments 

•     Input all royalty, SaaS, and miscellaneous bank drafts via NACHA file and manual entry 

Franchise Project Coordinator (March 2016 to January 2021) 

•     Coordinated and planned all aspects of annual conference and awards gala 

•     Researched, organized, and implemented all special projects 

•     Coordinated new franchisee training week 

•     Planned new employee orientation 

•     Provided daily support to franchisee 

Clinic Manager (August 2012 to March 2016) 

•     Managed daily operation of the clinic 

•     Insured all specimen collections followed proper DOT Drug and Alcohol procedures 

•     Monitored testing supplies and inventory 

•     Managed potential customer inquiries and followed up on all new leads 

•     Monitored emails and phone calls 

•     Entered all sales in QuickBooks 

•     Reconciled AR/AP payments

June 1999 

Wayland Baptist University – San Antonio, TX

Bachelor of Science: Business Administration