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Sandro Del mundo

Sandro Del mundo

Contract holder relations

Customer Service / Support

Texas, Dorchester

Social

Services offered

I've honed my skills in candidate sourcing, interviewing, and developing effective recruitment strategies. I thrive on building strong relationships with both clients and candidates, and pride myself on my ability to match the right talent with the right company

Recruiter
Interviewer
Candidate sourcing
Customer relations
Approximate rate: USD$ 25 per hour

Experience

Provide high level problem resolution to fully diagnose or respond to problems, escalate the problem to Senior Program staff if necessary.

• On-site customer training to use the government wide acquisition contract (GWAC)

• Mentored new employees on the processes within the group.

• Assisted new management during on-boarding.

• Assisted management in enhancements of the program within the public website.

• Provide Contract Holder Help line phone support.

• Research government customer specifications and requirements for accuracy, feasibility, and best practice approaches

• Analyze and research Vendor capabilities and response rates based on customer requests to build and maintain internal SEWP knowledge base.

• Work with Customer Service Team to follow up on outstanding RFQs to determine causes • Capture and report SEWP response trends.

• Capture, analyze, and report solicitation trends specific to the SEWP program.

• Provide monthly reports on Delay/Delivery/Program performance rating.

• Assist with evaluating and tracking Vendors’ Program Performance

• Understanding of the SEWP order process, particularly as relates to credit card orders and receipt/acknowledgements of delivery orders.

• Detailed understanding of the SEWP RFQ process, particularly the quoting rules for contract holders and the procedures for both automated and manual quote submission. • Monitoring the timeliness of CLIN file submissions.

• Monitoring SEWP Order delivery reports.

• Assisting contract holders with submission requirements and procedures for CLIN (Technology Refresh) update process.

• Providing evaluations and contributing to Contract Holder Program Performance discussions

• Understanding of the SEWP Contract Holders Only Page (CHOP), including the ability to provide guidance to contract holders on how to use the available tools.

• Provide assistance with customer service requests involving both Customers and Contract Holders.

• Participation at events, trainings and conferences as appropriate

• Attend Industry-related Conferences/Meetings and report relevant information to Program staff.

• Other duties as assigned

Education

William h wells High school graduate 

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