Samuel Akyeampong

Result-oriented professional with vast expertise in Customer Service, time management, conflict resolution, communication, adaptability, and ensuring exceptional service in diverse environment. An attentive listener providing targeted solutions based on individual needs. 

Lead Entrance Attendant (Patient & Guest Services) August 2024 – August 2025

Vanderbilt University Medical Center

• Trained staff on all duties and procedures of an entrance attendant.
• Rounded entrance attendant locations and monitors staff as it relates to policies and procedures.
• Performed line of service recovery and de-escalation of patient/family day of complaints.
• Ensured line of communication of new or revised procedures and policies.
• Positioned staff according to entrance attendant staffing plan.
• Monitored and coached entrance attendants specifically on Customer Service, Wayfinding, Service Recovery, Environmental Safety, Visitor Management software and technical software.
• Interacted positively with guests and coworkers to build professional relationships.
• Assisted other staff members in completing tasks as needed.

Visitation Screener – Shift Manager (Patient & Guest Services) August 2020 – August 2024

Vanderbilt University Medical Center

• Prepared logistics and work support for subordinates.
• Trained subordinates about the policies of Vanderbilt.
• Tracked the performance and attendance of subordinates.
• Provided administrative support in the recruitment of visitation screeners.
• Answered guests and patient phone calls and emails.
• Greeted and assisted guests with information about Vanderbilt.
• Engaged in the use of devices such as copiers, scanners and fax machines.
• Used work software’s such Microsoft Office, spreadsheet and google calendar.

Ambassador II - Guest Services                        July 2018 – October 2020

Nashville Music City Center – Nashville, TN             

• Answer guest phone calls and route calls to the appropriate departments.
• Greet and assist guests with enquiries in the convention center.
• Provide tour services for guests in the convention center.
• Perform security functions to ensure safety of guests.
• Provide guests with enquiries about events, restaurants, parking and others about Nashville.
• Perform any other function as required by my superiors. 

Assistant Team Lead (Key Holder)             April 2016 – December 2017

Dollarama LP, Saskatoon SK, Canada

• Supervised and trained store associates and acted as liaison between the team and management.
• Performed “Managers on Duty” tasks including managing daily breaks and time and attendance.
• Handled daily operational tasks like merchandizing and stocking.
• Managed cash and ensured compliance with safety and cleanliness standards.
• Provided excellent customer services, addressed customer complaints, and resolved issues promptly.
• Unboxed and stocked daily shipments and maintained visual merchandizing standards.

Graduate Teaching Assistant             September 2015 – August 2016       

POLS Department, University of Saskatchewan 

• Assisted faculty and other institutional staff in post-secondary institutions by performing teaching or teaching-related duties, such as teaching undergraduate level courses, developing teaching materials, preparing and given examinations, and grading papers.

HR Partnership Officer (Supervisor)       October 2013 – August 2015

The Coca-Cola Bottling Company of Ghana Ltd

• Provided administrative support for the recruitment of junior staff and contract employees.
• Prepared logistics and support for the training of employees on organization programs.
• Interfaced with employees to resolve or redirect questions and concerns.
• Handled the administration of benefit schemes of employees in line with Company’s policies.
• Maintained accurate and up to date HRIS.
• Managed and maintained confidential records.

• MA Political Studies (Public Admin Major) 2015 - 2017

         University of Saskatchewan, Canada

• BA Political Science (College Degree) 2008 - 2012

       University of Ghana

• High School Diploma                              2004 - 2007

      Opoku Ware High School