Sadie Stevenson

Current IT and cybersecurity professional-in-training with a background in customer support, administrative support, and team coordination across nonprofit, retail, and food service roles. Pursuing CompTIA A+, Network+, Security+, Azure Fundamentals, and Linux Essentials to transition into a tech focused role.

Experience Grants, Lynden, WA Assistant Manager • Data Entry • Scheduling • Oranization & Documentation • Customer Service • Orchstrated staff scheduling across two daily shifts April 2024-OCtober 2024 • Directed teams of 2-4 delegating tasks to team members based on skill reducing ticket times by 20% while handling 60+ customers Proactively prepped produce ahead during slow periods ensuring consistent ingredient availability and reducing last minute prep Lifelong, Seattle , WA Fulfillment Specialist November 2021-November 2023 • Coordinated fullfillment and delivery of medically tailored meals to 150+ clients per day with 100% diety accuracy • Managed and tracked inventory levels, reporing updates to managemnt, reducing waste • Prepped frozen/dry items for daily delivery, vutting pack time by 50% BECU, Tukwila, WA Business Support Analyst Intern October 2022-February2023 • Analyzed company wide technology survey respnses, idtifying recurring themes and separing postivie feedback from critcal concerns and reporing my findings to my manager • Highlighted organizational strengths • Audited employee usage of Pluralsight learning platform to assess engagement and ROI, analyzing login frequency, course completions, and deparment-level activity Zara,Seettle, WA Retail Sales Asociate August 2020-June 2021 • Provided personalized support to 100-150 customers per shift maintaining a positive attitude • Processed transactions daily with 100% accuracy, minimizing check out times and improving customer the overall customer expertise • Completed an average of 3 online orders for out-of-stock products, supporting sales goals, while maintaining customer satisfaction and loyalty

ECPI University Certification Program • CompTIA A+ Certification (Expected June 2025) • In Progress: Network+, Security+, Azure Fundamentals, Linux Essentials Scrum.org Certification • Scrum Fundamentals Certification (Expected June 2025) Seattle Central Community College • Software Development and Testing Certificate (August 2022)