Ryan Mahon

I've worked in retail, sales, and computer repair. My goal is to provide consistent reputable service at affordable rates.

DPC Computer Repair, Repair Technician

March 2022 - July 2022

• Composed a system to determine common points of failure among like models of laptops, assessing groups of 6 to 12 laptops simultaneously for their viability as a “full build” or “for parts” listing based on cosmetic and practical damage
• Programmed a windows diagnostic tool using Python that streamlines the collection of information to be later used in an eBay listing
• Driven to assess several clients and/or laptops simultaneously
• Chases every opportunity to work on Gaming Desktops, Work Stations, Personal and gaming laptops, iMac Desktops, and MacBook Pros
• On a daily basis, confirmed company website marketplace listings are up with active hyperlinks to provide the best end-user experience 
• Photographed laptops for eBay listings; motivated to adjust for a composition that is easily viewed from any device
• Packaged and shipped a wide variety of fragile devices ensuring customers received their items as expected
• First to answer the phone, motivated to bring the most financially practical solution to a client's issue
• Drafted invoices for insurance claims assessing the cost of repairing a computer to a like-new condition
• Excited to answer technical questions about a client’s use case and find the best solution within their budget
• Conducted software-based data recovery using MiniTool Partition Wizard

Five Guys, Shift Lead

October 2020 - March 2022

• Seek out and correct issues through friendly means to provide the best possible experience for staff and patrons
• Ensure the store is clean and abides by both government and corporate regulations at all times
• Dedicated to providing new hires with skills necessary to adapt to a dynamic and fast-paced environment
• Determine profits made during a shift and create an accurate deposit
• Directing teams of 3 to 5 people through high-pressure workloads, catering to the strengths of each individual every shift
• Actively determined to learn new responsibilities in order to help peers thrive and be a more versatile member of the crew

Naperville Central High School

August 2017- June 2021

High School diploma

Relevant Courses

Cyber Security

• Password encryption/cracking
• SQL injections
• Basic computer repair
• Basic networking and penetration testing
• Use of Kali Linux to assess network vulnerability
• Mediation of vulnerabilities in a controlled lab environment

Programming

• Understanding of basic python 
• Collaboration with students to create programs and large-scale projects

Film

• Proficiency in Adobe Suite
• Familiarity with DSLRs
• Understanding of lighting, framing, and shot composition
• Application of new concepts to create and finish large projects while adhering to deadlines

Tech Edge

• Use of Microsoft Suite in preparation for a business setting