beBee background
Professionals
>
Provo
Ryan Cannon

Ryan Cannon

Help Desk Support Specialist

Technology / Internet

Provo, Utah

Social

About Ryan Cannon:

I have been working in IT support for the last two and a half years.  

Experience

  • Skilled in diagnosing and resolving hardware and software issues across desktop and laptop computers, mobile devices, and printers.
  • Served as a Team Ambassador to collaborate between helpdesk associates and upper-level management to implement positive process improvements.
  • Over a two-month period, led trainings and managed a team of 15 to ensure the timely resolution of all incoming written tickets.
  • Recognized as the CBIZ Helpdesk Employee of the Month twice (June 2023, October 2024) for exemplary service.
  • Earned 3 ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist – IT Service Management (CIS-ITSM), and Certified Implementation Specialist – Customer Service Management (CIS-CSM).

Education

Bachelor of Science in Psychology 

Brigham Young University-Idaho

  • Cumulative GPA: 3.7
  • Minor in Spanish
  • Served as President of the Psychology Society

Professionals in the same Technology / Internet sector as Ryan Cannon

Professionals from different sectors near Provo, Utah

Other users who are called Ryan

Jobs near Provo, Utah

  • Work in company

    Help Desk Support

    Russell Tobin

    Service Desk Agent – Contract Opportunity · Location: South Jordan, UT · Duration: 6-12-month contract · Pay: $21-$25/hour · Are you passionate about providing exceptional customer service? We're seeking a Service Desk Agent with 6 months to 2 years of experience (internships cou ...

    South Jordan

    7 hours ago

  • Work in company

    Jr. IT Help Desk

    Russell Tobin

    We are looking for a motivated Jr. Help Desk to join our IT Service Desk team. This role is the first point of contact for users seeking technical support. You'll deliver excellent customer service, resolve hardware/software issues, and ensure a positive support experience in a f ...

    South Jordan

    7 hours ago

  • Work in company

    Front Desk Receptionist

    Greenix

    The Front Desk Receptionist is responsible for supporting the daily operations of the Greenix corporate office by managing the front desk and providing light administrative assistance as needed. · This role is the first point of contact for visitors, employees, and vendors, · hel ...

    Orem, UT

    1 month ago

See jobs in Provo, Utah