RUKEVWE OKRAKENE

I embarked on my career as a ServiceNow Administrator and advanced into a ServiceNow Developer
role, excelling in bridging the gap between business requirements and technical innovation. With over
7 years of experience, I specialize in driving business transformation through the ServiceNow platform
by configuring, tracking, managing, and optimizing the system to enhance operational efficiency and
user experience.
In addition, I bring my technical expertise as a Business Analyst and a Product owner, leveraging my
ability to elicit, analyze, communicate and validate requirements, collaborate with cross-functional
teams, and translate business needs into tailored ServiceNow solutions. My approach combines deep
technical knowledge with a keen understanding of stakeholder bottleneck, ensuring the delivery of
value-driven outcomes.
Skilled in implementing ITIL best practices and designing tailored workflows, I excel at delivering
innovative, secure, and high-performing solutions that drive organizational success. My ability to
collaborate across teams and levels ensures user adoption and satisfaction while aligning IT services
with business objectives, with a proven track record of integrating third-party applications and
providing exceptional customer support, I’m committed to empowering organizations to achieve their
service management goals efficiently

B.SC Computer Science May 2012
Benson Idahosa University, Benin City
Second Class Honors (Upper Class)