Rui Lou

Graduated from the Pennsylvania State University with a B.S. in Hospitality Management. Born in China raised in Ecuador; Chinese Mandarin and Spanish are both languages that I speak natively.
Key Words: Adaptability, Flexible, Empathy, Curiosity, Maximizer, Versatility, Relator, Team-work, Command, Listener, Analytical, Open-minded, Arranger, Optimistic, Communication, Persuasive, Focus, Calm, Learner, Fair, Positivity, Kindness, Responsibility, Observant, Honest, Logical, Determination, Practical, Enthusiasm, Relationship Building, Trustworthiness, Warmth, Creativity, Friendliness, Budgeting, Communicative, Patience, Ambitious, Respectfulness, Artistic

Grand Century Cruises, Pasadena, California                                                                  August 2021 – Present
Head of Hotel Department
-Created the whole picture of hotel arrangements for all the tours launched by the company. 
-Contracted new partnerships with hotels for long-term businesses; kept healthy and profitable relationships with the properties.
-Coordinated all travel needs for our company’s president and senior leaders, this includes luxury hotel planning & luxury transportation arrangements. And be the main contact for the hotel. 
-Kept working and polishing on all standard hotel coordinator duties

Manna Sun Events, San Francisco, California                                                        June 2019 – December 2022
Wedding Coordinator 
-Increased problem-solving skills in on-site scenarios during weddings. 
-Overseeing and directing all aspects of an event’s planning, production, and design under the supervision of the chief planner.
-Maintained regular and consistent communication with clients and vendors including caterers, florists, transportation, hotel personnel, etc.
-Coordinating and supervising onsite events with the venue, all vendors, and clients during wedding day.

Go West Tours, San Francisco, California                                                              September 2019 – July 2020
Hotel Coordinator
-Identify, research, and contact new properties; Compare quality and pricing on an ongoing basis. Help build good relationships and solve all conflicts with hoteliers.
-Negotiate the best rate possible for a limited budget with the hotel salesperson.
-Composing, receiving, and signing contracts with hotels
-Make hotel reservations as needed in the preparation of groups; Enter, create and update data in the system.
-Entering and sending out rooming lists, breakdown of charges, and deposits and payments when needed.

The Pennsylvania State University, University Park, PA
Bachelor of Science in Hospitality Management

Class of 2018