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North Las Vegas
Rosario Castro

Rosario Castro

Patient Aging

Healthcare

North Las Vegas, Clark

Social


About Rosario Castro:

Intake Specialist

Hope Christian Center - Las Vegas, NV

October 2022 to January 2023

  • Answer phones and greet visitors;
  • Fulfill community partners' information requests regarding the intake process and communicating the functions of the facility via phone, fax or email;
  • Processing intake paperwork and collection of a patients personal property;
  • Addressing and routing patient requests/concerns to the correct department (i.e. medical, social, grievance, etc.);
  • Ensuring form have the proper signatures and that they're filled out correctly;
  • Uploading intake documentation and other required documentation into the corresponding patient profile in the Homeless Management Information System (HMIS);
  • Data entry (i.e. data entered into HMIS, services added to HIS, updating the patient census, updating the patient spreadsheet, etc.);
  • Following up with referrals and sharing vital information;
  • Completing shift hand-off reports;
  • Maintaining strict confidentiality regarding patient information, maintaining HIPAA compliance;
  • Any other duties as assigned
    Call Center Representative

Vivida Dermatology - Las Vegas, NV

April 2022 to September 2022

  • Customer service
  • Customer service relations
  • Answering phones
  • Scheduling

Internal Revenue Agent

Vivida Dermatology - Las Vegas, NV

October 2021 to April 2022

  • Patent aging
  • Collections
  • Applying payments from patients
  • Mail from patients and insurance payments
  • Depositing checks into bank
  • Patient Billing follow up
  • Calling patients for payments

Experience

Intake Specialist

Hope Christian Center - Las Vegas, NV

October 2022 to January 2023

  • Answer phones and greet visitors;
  • Fulfill community partners' information requests regarding the intake process and communicating the functions of the facility via phone, fax or email;
  • Processing intake paperwork and collection of a patients personal property;
  • Addressing and routing patient requests/concerns to the correct department (i.e. medical, social, grievance, etc.);
  • Ensuring form have the proper signatures and that they're filled out correctly;
  • Uploading intake documentation and other required documentation into the corresponding patient profile in the Homeless Management Information System (HMIS);
  • Data entry (i.e. data entered into HMIS, services added to HIS, updating the patient census, updating the patient spreadsheet, etc.);
  • Following up with referrals and sharing vital information;
  • Completing shift hand-off reports;
  • Maintaining strict confidentiality regarding patient information, maintaining HIPAA compliance;
  • Any other duties as assigned
    Call Center Representative

Vivida Dermatology - Las Vegas, NV

April 2022 to September 2022

  • Customer service
  • Customer service relations
  • Answering phones
  • Scheduling

Internal Revenue Agent

Vivida Dermatology - Las Vegas, NV

October 2021 to April 2022

  • Patent aging
  • Collections
  • Applying payments from patients
  • Mail from patients and insurance payments
  • Depositing checks into bank
  • Patient Billing follow up
  • Calling patients for payments

Education

2022-present 

Nevada Carsee Institute 

medical assistant 

2020-2021 graduated

 Nevada career institute

 medical billing and coding

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