Rosario Castro
Healthcare
About Rosario Castro:
Intake Specialist
Hope Christian Center - Las Vegas, NV
October 2022 to January 2023
- Answer phones and greet visitors;
- Fulfill community partners' information requests regarding the intake process and communicating the functions of the facility via phone, fax or email;
- Processing intake paperwork and collection of a patients personal property;
- Addressing and routing patient requests/concerns to the correct department (i.e. medical, social, grievance, etc.);
- Ensuring form have the proper signatures and that they're filled out correctly;
- Uploading intake documentation and other required documentation into the corresponding patient profile in the Homeless Management Information System (HMIS);
- Data entry (i.e. data entered into HMIS, services added to HIS, updating the patient census, updating the patient spreadsheet, etc.);
- Following up with referrals and sharing vital information;
- Completing shift hand-off reports;
- Maintaining strict confidentiality regarding patient information, maintaining HIPAA compliance;
- Any other duties as assigned
Call Center Representative
Vivida Dermatology - Las Vegas, NV
April 2022 to September 2022
- Customer service
- Customer service relations
- Answering phones
- Scheduling
Internal Revenue Agent
Vivida Dermatology - Las Vegas, NV
October 2021 to April 2022
- Patent aging
- Collections
- Applying payments from patients
- Mail from patients and insurance payments
- Depositing checks into bank
- Patient Billing follow up
- Calling patients for payments
Experience
Intake Specialist
Hope Christian Center - Las Vegas, NV
October 2022 to January 2023
- Answer phones and greet visitors;
- Fulfill community partners' information requests regarding the intake process and communicating the functions of the facility via phone, fax or email;
- Processing intake paperwork and collection of a patients personal property;
- Addressing and routing patient requests/concerns to the correct department (i.e. medical, social, grievance, etc.);
- Ensuring form have the proper signatures and that they're filled out correctly;
- Uploading intake documentation and other required documentation into the corresponding patient profile in the Homeless Management Information System (HMIS);
- Data entry (i.e. data entered into HMIS, services added to HIS, updating the patient census, updating the patient spreadsheet, etc.);
- Following up with referrals and sharing vital information;
- Completing shift hand-off reports;
- Maintaining strict confidentiality regarding patient information, maintaining HIPAA compliance;
- Any other duties as assigned
Call Center Representative
Vivida Dermatology - Las Vegas, NV
April 2022 to September 2022
- Customer service
- Customer service relations
- Answering phones
- Scheduling
Internal Revenue Agent
Vivida Dermatology - Las Vegas, NV
October 2021 to April 2022
- Patent aging
- Collections
- Applying payments from patients
- Mail from patients and insurance payments
- Depositing checks into bank
- Patient Billing follow up
- Calling patients for payments
Education
2022-present
Nevada Carsee Institute
medical assistant
2020-2021 graduated
Nevada career institute
medical billing and coding
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