Rosa Huerta

I am a Customer Service Rep looking to obtain a position as a customer service representative who maintains an elevated level of professionalism, patience, and efficiency to minimize dissatisfaction and increase customer loyalty.

MedAssist | Care Manager 06/2023 - 08/2023 • Responsible for assessing a patient's needs, developing personalized care plans, coordinating services with multiple healthcare providers, monitoring patient progress. • Advocate for the patient's needs to ensure they receive optimal care Collaborate with family members and social workers to address both medical and social aspects of a patient's health. • Create and follow a weekly call schedule for 40 patients. ***The requirements for this position changed, and all personnel in that department were let go by 08/30/2023. Myself included. *** S3 Resupply | Sleep Coach 07/2022 - 04/2023 • Responsible for assuring patient file accuracy. • Upsell of products and meet monthly sales. • Maintain patient’s call schedule. • Inbound/outbound calls, and all other duties as assigned. Essendant | Customer Service Advocate 10/2021 - 03/2022 • Process holds, tracking, and backorders. • Guide customers on self-service options. Provide quotes, pricing, and freight estimates. Complete order entry. Conduct stock checks and vendor/item inquiries. Issue resolution (delivery issues, credits, returns). • Manage inbound/outbound phone calls and email. • Follow up on and tracked customer satisfaction. Freelance | Tutor / Caregiver 09/2020 - 03/2021 • During the 2020/2021 school year I assisted several families with their children transitioning successfully to virtual school. • I tutored five children between 1st and 5th grade, assisted with classwork, homework, and projects. • Provided breakfast, snacks, and lunches. During the same time, I provided home care for an elderly family member. • Assisted with personal hygiene, feeding, physical therapy, and administering medication with medical supervision. CubeSmart | General Manager 01/2018 - 06/2020 • Some of my daily activities are: Daily lock checks, cleaning, handling cash, interacting with customers, finding out the customer's storage needs and finalize leases. As well as upselling insurance and merchandise. • I have worked with Storage Treasures.com. As part of the disposal sale process, I have cut disc, cylinder, and padlocks. I have also photographed and inventoried units. Overby-Seawell | Customer Service Representative 06/2017 - 12/2017 • Collected customer info, updated customer profile/account. • Gather documents from insurance companies to support customer’s accounts. • Answered questions regarding missing documentation and mediated with banks. • Build customer loyalty. Aaron’s Inc. | Processing 04/2015 - 04/2017 • Called customer’s references and confirmed application info. • Provided cross training to 6 staff members. • Listen, document and escalate customer complaints. • Collaborated with the customer service department whenever necessary. Public Storage | Relief Manager 08/2013 - 03/2015 • Performed daily lock checks, cleaning both office and property. • Handled cash, interact with customers, finding out the customer's storage needs and finalize leases. • As well as upselling insurance and merchandise. CVS Pharmacy | Shift Supervisor B 08/2011 - 05/2013 • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. • Managed cash stock and inventory balances. • Additional duties included: Cashiering, photo lab, restocking, building end-caps, decorations.

High school diploma.