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Rocio Vanessa Hernandez Phillips

Rocio Vanessa Hernandez Phillips

Customer Service

Customer Service / Support

Laredo, Webb

Social

About Rocio Vanessa Hernandez Phillips:

I excel in customer service and have a track record of delivering excellent service to customers. I can provide excellent customer service, especially since I am bilingual. 

Experience

May 2017 - October 2021 
Concentrix, Laredo - Customer Service 

  • Handles high volumes of inbound calls to assist customers 
  •  Provides immediate support during live chats in addition to the high number of telephone calls 
  • Directly responsible for assisting new and existing customers
  • Answers customer service inquiries regarding the customer accounts, with an overall goal to effectively diagnose customer needs and deliver high customer satisfaction 
  • Possesses strong verbal communication skills 
  • Maintains broad knowledge of client products and/or services 
  • Generates complete and detailed reports accurately notating actions taken and solutions provided 

January 2017 - March 2017 (Seasonal) 
Great American Cookies, Laredo - Cashier, Baker and Cake 

  • Decorator 
  •  Performed multiple duties such as baker, cashier, and cake decorator 
  • Ensured excellent guest service 
  • Maintained product quality standards

August 2015 - February 2016 
Inter Global Solutions, Laredo - Data Entry 

  • Data entry of client shipment detail and update of shipment 
    milestones. 
  • Received and dispatched load tractor-trailers traveling from and into Mexico.
  •  Created daily reports ensuring goods were 
    accurately inventoried 
  • Effectively communicated with agents, carriers, trucking partners, customers, vendors, and all related parties concerning the import/export process 

 

 


 

Education

August 2009 - June 2013 
John B. Alexander High School, Laredo - High School Diploma 

  • Completed 425 hours of community service during high school years Overall GPA 3.0 

January 2018 - May 2021 
Laredo College, Laredo - Associates Degree 
 

Texas A & M International University, Laredo - Pending Degree 

  • Pursuing a Bilingual Education Degree 

     

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