Rober Ballard

this will be completed later

You bring over two decades of diverse experience across operations, auditing, project coordination, and client support. Your career highlights include:

• Operations & Project Leadership
  • Led cross-functional teams and managed complex, high-volume projects with consistent SLA achievement
  • Delivered subject matter expertise, process training, and automation tools to improve efficiency
  • Supported senior leadership with strategic initiatives and ad hoc tasks
• Audit & Compliance
  • Conducted SOX control audits and revenue compliance reviews for multimillion-dollar contracts
  • Identified process gaps and implemented actionable solutions to strengthen internal controls
• Client & Partner Support
  • Served as a dedicated liaison for Fortune 500 clients, resolving disputes and eliminating billing errors
  • Evaluated partner contracts and maintained commission tracking systems
• Integration & Change Management
  • Played a key role in the integration of Avaya Canada into U.S. operations, streamlining data and processes
  • Acted as a procedural expert and trainer during organizational transitions
• Executive & Administrative Support
• Supported senior management across Finance, HR, and Operations, managing programs for 400+ associates
• Reduced event costs by 40% through efficient coordination and planning

Master of Business Administration