Richard Ramirez

I am looking for a new opportunity to be a representative for a company that needs excellent customer service and adept knowledge of the services or products they provide to guests. Im very familiar with client relations and helping people find what they need, either if it involves finances or products. My experience with conflict resolution as a manager and problem-solving as a furniture salesman have escalated my people skills and professional interpersonal interactions. I want to exceed sales goals and company goals and learn from my team in a productive atmosphere emphasizing employee assistance and satisfaction to our guests. Currently, I'm looking for a part-time job with no more than 30 hours a week, it doesn't have to be a commission-based position, which I wouldn't mind doing either, but generally, a representative would be preferred. I'm more than happy to learn new products and services other than furniture and I want to implement my skills as a people person, salesman, task delegator, and compassionate personality in my future career.

Guest Experience Specialist - Bob's Discount Furniture

• Knowledgeable presentation of furniture/mattress products to guest needs.
• Multi-tasking and adaptable to customer service needs.
• Strong salesmanship training with KPI expectations.
• Developed skills on up-selling Goof Proof protection plan and bed protectors.
• Rapport and relationship building with strong communication
• Informed guest and created applications for financing with Bob's Way to Pay.
• Complete transactions up to $10,000 or more with accurate cart consultation and payment.
• Technologically adept with tablets and all company software's

Shift Lead Manager - Jamba

• Managed daily cash intake by counting out registers and tabulating profits to the district.
• Executed accurate store presentation and set-up for success to district standards.
• Adjusting hourly labor based on current / forecasted sales.
• Taught staff upselling techniques to meet revenue targets.
• Delegated work to staff, setting priorities and individual goals for team members.
• Emailing the district on daily sales results as well for discussing promotions / non-negotiables.
• Resolved customer inquiries and complaints requiring management-level escalation.

Elk Grove High School - Graduated with Diploma on 05/19/2018.

Consumes River College/Sacramento City College - Start: 08/21/2018, End: 05/19/2025