Richard Hubbard

Energetic and driven professional with comprehensive accomplishments leading global technology strategy, implementation, project management, service delivery, account management, budget, and cross-functional teams aligning IT services with business needs. Demonstrated success in developing and executing plans in global, complex, fast-paced, regulated environments. Implements impactful IT service delivery by understanding end-user needs, legacy system transformation, and business partners. Expertise managing multimillion-dollar IT deployments, contracts, and advising C-level executives.

Current Role:
Manager, Infrastructure Engineering at Discover Financial Services (2022-Present)
 - Led a diverse team of engineering professionals.
 - Partnered with Workforce Experience Product Owners to deliver initiatives in Enterprise Voice and 0365/Collaboration.
 - Implemented Microsoft Copilot EAP within Workplace Experience.
 - Managed the end-to-end product delivery lifecycle.
 - Leveraged Workday, Service Now, and other management systems.

Previous Roles:
Service Manager, End User Technology at MetLife (2019-2022)
 - Led global technology projects and cross-functional technical teams.
 - Developed a scalable plan for software, applications, network, and hardware expansion.
 - Negotiated Microsoft Unified Support contract.
 - Defined service strategy for end-user portfolio.
- **Senior Analyst, Unified Communications and Collaboration Technology at MetLife** (2016-2019)
 - Led VoIP voice and video system deployments.
 - Architected end-user enterprise voice solutions.
 - Developed a cost-saving paging solution.
 - Delivered global VoIP/cloud migrations.
 - Managed voice and video infrastructure procurement activities.

Service Owner, Enterprise Voice Technology at North Carolina Department of Information Technology (2012-2016)
 - Oversaw hosted enterprise VoIP network.
 - Migrated executive branch agencies to a managed Cisco VoIP platform.
 - Developed VoIP solutions for SIP architecture and QoS profiles.
 - Ensured accuracy of vendor support costs.
 - Minimized capital cost outlays for customer onboarding projects.
Senior Specialist & Engineer, Video Collaboration, Teleconference at North Carolina Department of Information Technology (2004-2012)
 - Led managed video conferencing services.
 - Resolved complex WAN and video application incidents.
 - Conducted network certification testing for external site connectivity.
 - Authored and configured QoS policies for video service quality.
 - Coordinated repair and replacement requests with equipment manufacturers.

MBA, Advanced Management, Champlain College

BA, Communication and Media Studies, Hunter College, City University of New York