Regina Young

I have substantial experience and skills. I am accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult situations. I pride myself on my excellent interpersonal skills and the ability to work well with others in support staff roles. I consider myself to be efficient, goal-oriented, and intelligent as well as personable, competent, and dependable. I am a team player with initiative and motivational skills that cause others to rely upon me. I am good at following through to get the job done in a timely fashion and I am a fast learner. I take direction well, and you won't need to tell me twice how to accomplish my assigned tasks. I am certain that I will be an asset and I will work hard to prove it.

• Highly efficient time management 
• Possess excellent spelling and grammar skills 
• Comfortable with report and spreadsheet development 
• Familiar with QuickBooks and Quicken software and have a working knowledge of accounts payable and receivable as well as other general bookkeeping skills 
• Fluent in Microsoft Office applications including Word, Excel, Outlook, Access, and PowerPoint 
• Able to type 65 wpm and 10-key 13000 kph with 99% accuracy 
• Accustomed to emailing, faxing, filing, data archiving, correspondence, reception, scheduling, and data entry 

Southeast Missouri Mental Health Center – Farmington, MO

Accounts Payable – August 2023 to Present

I am responsible for assisting with the coding and processing of all hospital invoices. I work closely with Materials Management staff to verify required documents are submitted prior to processing payments. I work with staff to ensure funds are available for processing of monthly and quarterly orders and invoices. Attention to detail and accuracy are crucial and the position requires extensive knowledge of accounting procedures as well as use of all Microsoft Office applications

Benefit Program Specialist - October 2018 to August 2023

I performed technical investigation work to determine the financial resources of recipients of mental health services to obtain reimbursement for the cost of care and treatment. This included research, resource identification, and performing client interviews to determine resource eligibility.  My position required a working knowledge of accounting and bookkeeping procedures and billing activities as well as considerable use of Microsoft Excel and Access on a daily basis. I also served as a liaison with representatives of the Social Security Administration, Veteran’s Administration, and other federal, state, local government, and private agencies to obtain and maximize reimbursements.

Centene Corporation – Farmington, MO

Correspondence Coordinator - October 2012 to October 2018

I performed functions which included: accurately keying data from incoming insurance claim forms (CMS1500 Medical and UB04 Hospital) into assigned software packages; this included selecting appropriate member and provider information based upon client selection rules, also reviewing and routing of incoming claims and correspondence based on content, and high volume time sensitive data entry and analysis utilizing Amisys Advance, IBM Datacap, and AWD claims processing modules. I was a backup to the team lead and trainer when needed and trained several of my coworkers to perform the daily functions of our position including foster care passports, Datacap, returned mail processing, and setting up appeal logs using AWD and Amisys.

Design Hardware – Rogersville, MO

Import Coordinator / Accounts Receivable Clerk - June 2010 to September 2011

I performed import coordination and accounts receivable services for Design Hardware which included: PO management of import inventory, maintaining import documents, dispatching and scheduling delivery of inbound and outbound shipments, accounts receivable, collections, customer service, data entry, and considerable use of Word, Excel, and Quickbooks on a daily basis.

Phoenix International – Springfield, MO 

Import Agent - June 2008 to May 2010

I performed import breakbulk services for Phoenix International which included: PO management for large corporate customers, scheduling of orders and shipments from point of origin, maintaining import documents, tracking ocean and air shipments, freight claims, accounting tasks related to importing freight, dispatching and scheduling of delivery, extensive customer service, data entry, and considerable use of Word and Excel on a daily basis.

FedEx Trade Networks – Springfield, MO

Senior ECO Import Coordinator - August 2002 to June 2008

I performed international customs brokerage services for FedEx Trade Networks which included: maintaining import documents per current United States Customs regulations, classifying imported items using the Harmonized Tariff Schedule of the United States (HTSUS), customer service to customers within the United States and overseas, extensive data entry, and considerable use of Word and Excel on a daily basis.

Bass Pro Shops Catalog Call Center – Springfield, MO

Product Information Specialist / Team Assistant - October 2000 to August 2002

I answered internal calls from customer service operators regarding technical issues with computer programs and detailed product information. I also took international service calls from customers overseas. Data entry and customer service skills were essential as well as a basic knowledge of Word and Excel.

Deer Run Estates Property Owner’s Association – Fredericktown, MO

Board of Directors Treasurer – May 2020 to May 2023

I was elected to the Board of Directors of my former property owner’s association and chosen by the Board to be their treasurer. I was responsible for all association funds and for maintaining financial records including billing, collections, disbursement of funds, budget development, tax filing, and all monthly and annual financial reports.

University of Phoenix

Springfield, MO

Business Management

• GPA 3.98
• 57 relevant units 
• Courses include Business Mathematics, Public Speaking, Accounting, Communications, Sociology, Technology, and Report Writing