Reba Phillips

With over 10 years in business, I’m passionate about driving efficiency, optimizing processes, and transforming operations through Lean methodologies and continuous improvement. I specialize in business process optimization, Agile frameworks, and change management, mastering skills in workflow automation, KPI analysis, and strategic problem-solving. My goal is to help organizations streamline operations, reduce costs, and achieve sustainable success. Let’s connect and innovate together!

Experienced Lean and Operational Excellence professional with over 10 years in process optimization, continuous improvement, and business transformation. As a Senior Process Improvement Analyst at Insurance Offices of America (2024) and Process Improvement Specialist III at GuideWell (2022–2024), I have successfully led initiatives that streamlined workflows, reduced costs, and enhanced operational efficiency across healthcare, insurance, and financial services. Skilled in Lean methodologies, Agile frameworks, and change management, I am passionate about using data-driven strategies and cross-functional collaboration to drive measurable business impact.

Certified in Lean Competency System (LCS) Black Belt and Six Sigma Green Belt, with expertise in process optimization, Agile methodologies, and continuous improvement to drive operational excellence.