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Hilliard
Rayan Abdalla

Rayan Abdalla

Customer service representative

Customer Service / Support

Hilliard, Township of Norwich, Franklin

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Services offered

I have excellent verbal and written communication skills. Also, I’mable to identify and resolve customer issues using my problem-solving skills. I’m an active listener when it comes to customer needs.I’m empathetic and able to understand customer concerns. Also, I have excellent computer literacy (e.g., typing speed, navigating software). I’m able to work in a fast-paced environment. Also, I’m determined in accomplishing my goals.


Approximate rate: USD$ 10 per hour

Experience

 

SBA Communications  Hilliard, OH (Remote)

Customer service representative    03/2020 - 10/2022

 

·      Answered customer questions about SBA loans and grants. Also, I helped customers check their loan status.

·      Gathered information for the loan application.

·      Collecting data from clients such as their assets, salaries, debts and employment status to fill in information for the loan application.

·      Researched and corrected mistakes in applications for clients

·      Reviewed file documentation for missing information

·      Met loan application deadlines.

·      Processed loan applications and disbursements, ensuring accuracy and compliance.

·      Prepared legal documents

·      Interviewed applicants to gather personal and financial information.

·      Filed and saved loan or grant records, reviewed customer accounts, and presented repayment schedules.

·      Addressed customer inquiries and corrected application errors to meet deadlines. 


 

Education

Associate degree in Science

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