Raichel Pomeroy

Front Office Manager and a guest services extraordinaire with a heart for hospitality and a hustle for growth. I’m all about leveling up, learning every day, and becoming the best version of myself while helping those around me do the same. Someone once believed in me, and now it’s my turn to pay it forward. I’m here to help create the next generation of rockstar hospitality leaders.... one shift, one smile, one dream at a time.

I’m a dedicated leader with over six years of hands-on experience in hotel operations for hotel properties ranging from 40 to 120 rooms, I am a shining star in the guest services department. I have built a strong foundation working in various customer service and front desk roles, developing a keen eye for detail and a reputation for handling challenges with empathy and professionalism. I take pride in mentoring my team, improving processes, and creating a warm and welcoming environment. I’m looking to step into a upper management roles where I can combine my operational know-how and passion for genuine hospitality to drive team success and elevate the guest experience.

Currently pursuing a Bachelor of Science in Hospitality Management at Grand Canyon University, with expected graduation in 2029. In addition, I earned a Hospitality Leadership Certificate from Cornell University’s eCornell programs in March 2025, enhancing my skills in leadership, team development, change management, and operational excellence within the hospitality industry.