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Niles
Radley Quilapio

Radley Quilapio

Operations and Distribution | Inventory

Customer Service / Support

Niles, Township of Niles, Cook

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About Radley Quilapio:

I'm a positive team player with a great sense of urgency and attention to detail. I hold a high level of integrity and respect to any professional conduct provided. The way I function in a work environment is that I'm adaptable, encouraging and are always thorough and detailed. I'm enthusiastic and relentless to contribute my qualities and qualifications to the success of the team and excel in the position.

Experience

The Hidden Characters LLC: Personal Assistant | Sales Associate | Inventory and Distribution Lead

 

Customer Service: Delivered exceptional customer service both in-person and online by effectively

addressing customer inquiries, resolving concerns, and offering tailored solutions. Utilizing

problem-solving skills to ensure satisfaction and maintain a positive company image.

Inventory Management: Oversaw the intake, quality control, and stocking of inventory, ensuring all

products meet the company’s high standards before they were cataloged and shelved.

Collaborated closely with the production team to communicate product updates and ensure

smooth workflow.

Quality Control: Conducted detailed inspections of incoming products to verify they meet the

company’s quality standards, and proactively communicated any discrepancies or concerns with

the production team. Organization & Maintenance: Maintained an organized and efficient inventory

system, ensuring supplies were consistently updated, well-stocked, and readily available for

operations. Kept work environment clean, orderly for high productivity.

Sales Management: Managed both online and in-person sales, ensuring a seamless customer

experience.

Order Processing & Fulfillment: Proficiently used ShipStation integrated with Shopify to process all

online orders, ensuring accurate shipping label creation and a timely dispatch.

Packing & Shipping: Managed the packing and distribution of online orders, ensuring each item was

accurately and timely packed and shipped via the designated courier, maintaining an efficient order

fulfillment. Monitored and ensured that orders were shipped prompt

Education

Certification/Diploma: High School Graduate 

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