Rachel Isner

I’m a tech-savvy professional with experience in customer service, technical support, and remote software testing. At Baymont Inn & Suites, I serve as a front desk receptionist, managing guest relations and daily operations with efficiency and empathy. My roles at HelloTech and Utest have deepened my technical troubleshooting and QA skills—providing remote support, diagnosing hardware and software issues, and testing web and mobile applications for usability and performance. I thrive in remote environments, communicating clearly across platforms and staying organized with digital tools. With a foundation in information systems and a passion for user experience, I bring both people skills and technical insight to every role.

I'm currently pursuing a degree in Information Systems, where I focus on user experience, accessibility, and data-driven strategy for digital platforms. In parallel, I'm enrolled with ISC2 to earn my cybersecurity certification, expanding my skills in information security, risk management, and secure system design. This combination of academic training and industry certification equips me to bridge technical problem-solving with strategic thinking—ideal for roles in IT support, web development, or cybersecurity.