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Rachel Huisinger

Rachel Huisinger

Dynamic Operations Leader

Upper Management / Consulting

Anoka, City of Anoka, Anoka

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About Rachel Huisinger:

Collaborative, innovative and results‑driven leader adept at inspiring and developing talent, strengthening teamwork, executing strategic initiatives, and optimizing processes within fast‑paced organizations. 

I enjoy travel, reading and enjoying the MN outdoors! 

Experience

Associate Director of Appeals - Unitedhealthcare

August 2023 – August 2025

● Drove operational goals by achieving 99% compliance across appeal operations. 

● Applied critical thinking and data analysis to execute strategic initiatives, improving workflow efficiency, policies/procedures and appeal accuracy.

● Inspired high-performing teams by fostering accountability, engagement, feedback and continuous improvement.

● Built strong relationships across clinical, operational and administrative teams to resolve issues and improve processes.

● Empowered leaders and staff through coaching, development and clear performance expectations.  

● Led hiring, succession planning and retention strategies to build strong teams; developed talent by creating growth pathways and supported career progression.

 

Manager of Appeal Specialty Teams & Claim Operations - Unitedhealthcare

February 2016 – August 2023 

● Managed daily operations of claim and appeal escalation teams, supporting supervisors and 100+ staff members in achieving 99% compliance for appeal resolution. 

● Evaluated complex regulatory issues to determine root causes and implement effective solutions.

● Built key relationships across the enterprise to de-escalate issues and drive process improvement in a regulatory & compliance-driven environment. 

● Empowered leaders and staff through coaching, development and clear performance expectations.  

Education

Bachelor of Liberal Arts, Mass Communications & Business Minor

St. Cloud State University 

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