Quantavia Portis

I am a hard-working individual who has consistently been praised as focused by all recent and current employers. I’ve managed to accrue nearly 5+ years of work experience, that includes; sales, customer service, leadership skills and more. Whether working on academic, extracurricular, or professional projects, I apply proven communication, organizational and multitasking skills, which I hope to leverage into the role at your company. After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Thank you for your consideration, and I look forward to hearing from you soon.

Technical Support

T-Mobile - Birmingham, ALMay 2022 to Present

1. Troubleshooting

• Diagnose and resolve hardware, software, and connectivity issues.
• Assist customers with system errors, installation problems, or application bugs.

1. Customer Assistance

• Provide clear and professional support through phone, email, chat, or in-person.
• Guide users through step-by-step solutions or workarounds.

1. Documentation

• Record details of issues, resolutions, and user feedback in ticketing systems.
• Update knowledge bases and FAQs for future reference.

1. System Maintenance

• Assist in routine updates, patches, and upgrades for systems or software.
• Monitor system performance and escalate major issues to specialized teams.

1. Training and Education

• Educate users on basic troubleshooting steps and best practices.
• Offer advice on proper system use to prevent recurring issues.

1. Collaboration

• Work with other departments, such as engineering or sales, to resolve complex issues.

High school diploma/GED