Priscilla Malobela

Tenacious A+, Sec+, Net+ and ICS2 certified Cyber Security specialist with extensive managerial, technical expertise, and a proven track record in customer relations. Committed to upholding the highest performance standards through dedication, hard work, and meticulous attention to detail. Adept at leveraging an analytical mindset to enhance workplace operational efficiency and troubleshoot technological challenges. Specialized in software programming, financial and healthcare technologies, and data securities.

PROFESSIONAL EXPERIENCE: 

LAB SYSTEM ADMIN / THREAT MANAGEMENT ANALYST| 10/2024 to current

Novartis - Boston, MA

• Used vulnerability scanning tools (Nessus, Qualys and Splunk) to identify potential vulnerabilities in systems, applications, and networks.
• Configured and maintained lab networked computer systems, including hardware, system software, and applications.
• Coordinated with IT and security teams to prioritize and apply security patches and updates, including managing patch deployments using SCCM, which are critical for automating and streamlining the update process across large networks, reducing the risk of security breaches, and ensuring compliance with industry standards.
• Diagnosing and resolving hardware, software, networking, and system issues when they arise.
• Engaged in vulnerability management program reviews and continuous improvement initiatives, by providing input on enhancements to scanning and reporting processes.
• Ensured compliance with relevant security standards, policies, and regulations.
• Responded to security incidents by containing, mitigating and recovering from threats.
• Performed regular risk assessments to evaluate potential impact and likelihood of different security threats. 
• Configured and maintained security tools, such as firewalls, intrusion detection systems and antivirus softwares.

SENIOR SYSTEMS ENGINEER | 11/2020 to 9/2024

Merck (cognizant technology) - Boston, MA

• Provided advanced technical support for complex systems issues whilst collaborating with support teams to address and resolve escalated incidents.
• Collaborated with cross functional teams including scientists , network engineers and other IT professionals to find solutions to technical issues impacting research.
• Developed testing procedures to validate system functionality and resolved issues identified during the testing phase.
• Managed identity and access management processes and mechanisms to ensure the right individual has  the appropriate access .
• Tasked to lead a collaborative effort to troubleshoot a persistent bug with our network capabilities through implementing upgraded connectivity network configurations.  
• Generated regular diagnostic reports, troubleshooting, and evaluations on MedMinder devices.
• Regularly kept the job reports and logs up to date while working on several ongoing IT projects at a time.  
• Recognized by the IT department leader for outstanding employee achievement in leadership and collaboration.

IT TECHNICIAN | 07/2020 to 11/2020 

MedMinder - Needham, MA

• Became a company-wide recognized and trusted resource for one-on-one technical training and help desk-based IT support to end-users for over a hundred employees. 
• Coordinated and assisted in the implementation of new workstations as a response to the COVID-19 pandemic—including installing new hardware and software that automated previous time-consuming processes for improved efficiency.  
• Responsible for patching company’s security software as part of an initiative to better protect sensitive medical records and data from cyber threats. 
• Perform root cause analysis for recurring issues and implement solutions to prevent future occurrences.
• Regularly kept the job reports and logs up to date while working on several ongoing IT projects at a time.  

SUPERVISING MANAGER | 03/2016 to 06/2020

JCPenney - Peabody, MA

• Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Improved customer satisfaction scores by 30% through the application of superior conflict resolution and fostering a positive collaborative work culture.
• Hired and trained over two dozen new employees.  

CERTIFICATIONS & EDUCATION: