Prakash Tulsani

 Results-driven IT professional with 7+ years of experience, including 3+ years as a Salesforce Administrator/Developer and 4+ years as a Business Analyst. Expert in Salesforce frameworks (Visualforce, Aura Components, Lightning Web Components, Apex, Flows) and integration (REST, SOAP APIs). Proven ability to automate business processes, develop scalable custom solutions, and deliver actionable insights to drive operational efficiency and enhance user satisfaction. Strong background in requirement gathering, stakeholder management, and cross-functional collaboration.

With 7+ years of IT industry experience, I specialize in Salesforce administration, development, and business analysis. My core expertise lies in designing, implementing, and optimizing CRM solutions that enhance operational efficiency and enable data-driven decision-making across organizations.

Key Highlights

Salesforce Administrator/Developer:
Over three years of hands-on Salesforce experience, including user management, system configuration, custom object development, automation (Flows, Process Builder), and integration with REST/SOAP APIs. Delivered large-scale projects for health, finance, and public sector clients, focusing on workflow automation and real-time reporting.

Project Delivery:
Led Salesforce implementations, such as recruitment management for Capital First Home Finance (reducing hiring cycle by 25%) and a real-time pandemic data management center for Ahmedabad Municipal Corporation, improving resource allocation and executive insights. Drove successful process automation for sales pipeline management in the lending industry.

Business Analysis:
Four years analyzing business requirements, mapping workflows, writing technical specifications, and coordinating cross-functional agile teams. Improved digital loan origination and customer web platforms, resulting in faster approvals and increased user engagement.

Collaboration and Training:
Extensive experience liaising with stakeholders, translating business needs into technical solutions, and training teams on CRM best practices, reporting, and troubleshooting.

Technical Skills

Salesforce: Apex, Visualforce, Lightning Web Components, Flows, Process Builder, Reports/Dashboards, Security, Data Loader, SOQL, REST/SOAP APIs, Sales Cloud, Service Cloud, Experience Cloud, AppExchange.

Web & Data: HTML, CSS, JavaScript, SQL, Python, JIRA, Git, Postman, PowerBI.

Soft Skills: Requirement gathering, stakeholder management, user training, process documentation, problem-solving, agile methodologies.

Certifications

Salesforce Certified Administrator

Salesforce Platform Developer I

I am passionate about leveraging technology to automate complex business processes and drive user satisfaction through scalable, innovative CRM solutions.

Harrisburg University of Science and Technology
Master’s in Information Systems & Engineering Management (In Progress)

Aug 2023 – Aug 2025

Current GPA: 4.0/4.0

Coursework: Database design, Enterprise architecture and integration, project management, Strategic planning and digital transformation, System engineering, Advanced programming languages, Business management

Key Projects:

Hotel Booking Database Design

Microservices Architecture for Global Enterprises

Personal Finance Management System prototype

Research on CRM challenges and business impact in the banking sector

Vishwakarma Government Engineering College
Bachelor of Electronics and Communications Engineering

Jun 2011 – Jun 2015

CGPA: 7.68/10

Developed strong technical foundation, including programming, systems engineering, and process analytics

Certifications

Salesforce Certified Administrator (Active)

Salesforce Certified Developer Platform Developer I (Active)

Research Study Design, CITI Program (Active)

These academic experiences have provided a robust combination of technical skills and practical business insight, especially in Information Systems, Salesforce administration, and process optimization