pierta beauchamp
Customer Service / Support
Services offered
Dedicated professional with 5 years of experience in customer service and call center roles, including as a Contact Representative with the IRS and Call Representative at Teleperformance. Excels in providing exceptional customer service, adept at processing sensitive information, and resolving issues efficiently. Seeking to leverage strong communication skills and meticulous attention to detail as a Call Center Support Representative.
Experience
Fans Call Center Associate Jan 2024 - Present
- Processes room service meal requests to ensure adherence to prescribed diets and manages enteral feeding preparations while delivering exceptional customer service.
- Verifies and adjusts patient meal orders to align with dietary restrictions, making suitable suggestions, and communicates with Clinical Dietitians regarding any patient meal refusals.
- Inputs Behavioral Health paper menus into the Health Touch system and ensures timely meal entry for patients, while effectively handling and escalating meal-related concerns.
Education
Art Institute of Fort Lauderdale Jun 2013
Associate of Science, Graphic Design
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