Phillip Donatelli

Results-oriented business management professional with 6 years of supply chain management experience and over 10 years of leading teams. Focused on driving safety and quality while removing deficiencies through the implementation of lean concepts. Experienced in executing KPIs, developing future leaders and driving process-improvement.

06/2024 – 09/2024      DC Operations Manager – William-Sonoma – South Brunswick NJ

• Manage large parcel order fulfillment at the largest distribution center within the company.
• Oversee the performance of 3rd party pallet vendor (KPOWER) to optimize cost effectiveness and ensure a positive return on investment.
• Implemented an accountability program to enhance productivity and ensure associates meet performance targets consistently.
• Review Profit & Loss (P&L) statements and payment records from 3rd party provider (SIMOS) to verify accurate processing of weekly carton volumes.

02/2022 - 03/2024       Senior Operations Manager -Wayfair – Cranbury NJ

                                    Staffing, Planning & Performance Monitoring:

• Analyzed daily and weekly forecasts to determine staffing needs, making hiring decisions accordingly.
• Worked with senior leaders to restructure leadership staffing, saving upwards of $150k per year on facility P&L
• Developed and maintained planning tools for efficient daily labor allocation.
• Conducted weekly performance reviews with the team, ensuring alignment with company KPIs
• Maintained goal of 98.5% order fulfilment
• Reduced DPMO by 50% year over year (15,000 vs 7,500)
• Consistently averaged below a 5.5 RIR
• Maintained goal of 95% dock-to-stock
• Supervised the "return to vendor" process for timely product removal and shipment.

Operational Oversight & Process Improvement:

• Oversaw nightshift operations, ensuring smooth product lifecycle management.
• Determined optimal storage locations considering capacity and strategic placement.
• Reducing warehouse fullness by 15% by better cubing locations
• Manage the ordering of pallets, receiving labels, and shipping labels to ensure a well-equipped operational team.
• Cut spending on pallets by $10k per month by implementing a pallet salvage program
• Reconfigured dock layouts for most optimal inbound process.
• Developed in-house directed stow process to ensure strategic product placement
• Led initiatives like "aisles of pride" to maintain facility organization.

Team Management:

• Managed 2 operations managers, 10 supervisors & upwards of 100-150 associates
• Encouraged and partook in hands-on leadership, engaging with associates on floor
• Conducted interviews for backfilling roles, provided daily feedback to direct reports.

03/2021 - 02/2022       Wayforward Program Participant – Wayfair – Floating Manager

• Oversaw home delivery operations within the Linden, NJ HDO(4 Months)
• Worked with talent management within the McDonough, GA FC (2 Months)
• Project manager within the Jacksonville, FL FC (3 months)
• Ran consolidation product to relocate upwards of 14,000 units to make space for aging inbound loads.
• Provided leadership support in absence of leadership, Cranbury, NJ FC (2 months)

07/2019 - 03/2021       Operations Manager -Wayfair– Cranbury NJ

• Managed and oversaw over 100 people in a cross-dock operation 
• Leveraged business metrics to plan key operational budgets and scheduling
• Developed new lean layouts that were implemented into department
• Improved warehouse safety by implementing new processes and awareness
• Developed internal talent pipeline to help reduce external recruitment costs

07/2018 - 07/2019       Operations Supervisor -Wayfair – Cranbury NJ

• Managed picking & put-away operation of the facility
• Managed and supported start of shipping department (Pre-conveyor)
• Managed multiple projects to support continuous growth of large parcel facility

11/2011 - 04/2018       Department Supervisor w/ Keys – Toys R Us – Watchung NJ

• Supervised logistical flow of merchandise into and out of store
• Improved peak sales through optimizing store layout to meet seasonal needs
• Partnered with management for associate scheduling 
• Managed day-to-day store operations from open to close
• Trained and mentored new employees on company processes

2022       Wayfair Wayforward Program (Leadership Development)
2017       Toys R Us TAP (Talent Advancement Program)
2015       Associate of Applied Science – Business Management, UCC, NJ