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Peter Njoku

Peter Njoku

Technical Support Specialist

Customer Service / Support

Royse City, Rockwall

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About Peter Njoku:

Technical Support Specialist, responsible for sustaining customer satisfaction through the following: Handling inbound calls, emails, and Live Chat requests; troubleshooting and diagnosing hardware/software issues. Creating reports based on resolutions provided within assigned tasks. Resolving escalated support incidents; monitoring and documenting internal escalations to determine sources of recurring problems. 

I have extensive knowledge of the installation, repair, and service of ATM machines, Servers and Computers, printers, and scanners. 

Experience

Technical Support Specialist, responsible for sustaining customer satisfaction through the following: Handling inbound calls, emails, and Live Chat requests; troubleshooting and diagnosing hardware/software issues. Creating reports based on resolutions provided within assigned tasks. Resolving escalated support incidents; monitoring and documenting internal escalations to determine sources of recurring problems. 

I have extensive knowledge of the installation, repair, and service of ATM machines, Servers and Computers, printers, and scanners. 

Education

MyComputerCareer, Dallas, TX September 2016 to October,2017 

Information Technology/System Administrator-Certificate  

Certifications Earned: CompTIA NET+, CompTIA A+, MTA (Security Fundamentals), MTA Networking, CompTIA Server+ 

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