Paul Untalan

Experienced professional manager capable of leading teams through ever-changing business environments.  Successfully managed teams and businesses in a diverse variety of industries including retail, transportation, hospitality, construction, food service, fulfillment and manufacturing.

I have experience and am skilled in the following:

• Team Building
• Training & Development
• Scheduling
• Strategic Planning
• Purchasing
• Customer Service
• Microsoft Office
• Quickbooks / Bookkeeping
• Human Resources
• Problem Solving
• Critical Thinking
• Multi-Tasking
• Communication
• Continuous Improvement
• Financial Analysis / Budgeting
• Profit & Loss

I served in the US Naval Reserve as an Engineman 3rd Class Petty Officer and received and Honorable Discharge after my six years of service.  

I am passionate about whatever I set my mind to, both in work and in my personal time.  I enjoy challenges and reaching for and attaining lofty goals.  I love family, my two dogs, my country.  I consider myself lucky in that I am happy and healthy, both things that I take time to ensure I do everything I can to stay that way.  

I believe I can contribute at a high level and deliver real results for just about any company in any industry.  Give me a task, goal, direction along with any necessary specific training, and get ready to reap the rewards! 

Amazon Fulfillment Center – Area Manager II

2024-Present

Support, mentor, and motivate hourly workforce; manage safety, quality, productivity, and customer delivery promises; collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives; managed a team of approximately 80+ associates

M&M Feed & Supply True Value – General Manager

2021-2024

Took over a $10M a year business; increased overall profit margin; decreased outstanding A/R balance and past due; smooth transition between previous management; managed business through a significant down cycle; assisted in developing updated strategic business plan; responsible for well over $5M in purchasing since August 2021; vendor management; budgeting; forecasting; pricing decisions; aligned labor to revenue metric; ensured outstanding customer service delivered consistently

Q&D Manufacturing – General Manager

2015-2019

Oversaw production and ensured effective quality control measures; established KPIs, measured, maintained and made adjustments as necessary, trained and implemented LEAN principles throughout manufacturing processes, helped develop and utilize a site-specific MRP system; actively recruited, hired and fired personnel as business demands dictated; managed business through change in ownership; actively engaged in sales to bring on more clients and additional work; payroll and bookkeeping; scheduling; shipping & receiving; staff training and development; strategic planning; put in place process to update to newer ISO9001/2015 standard 

Westshore Oceanfront Suites – General Manager

2013-2015

Increased revenue by over $100k (25%) within one year of taking over; improved Trip Advisor customer ranking from #28 in the market to #10; responsible for hiring, firing, training & development; revenue management including adding web-based booking sites such as Expedia and Booking.com and AirBnB; housekeeping, maintenance and exceptional customer service

Goodwill – eCommerce Warehouse Shipping Supervisor

2012-2013

Aided in expanding market to eBay market; in charge of a team of approximately 20 persons; oversaw machine and database maintenance; scheduling; personnel performance evaluations; transportation logistics; site safety and security; participated in management meetings and conducted staff meetings daily/weekly; safe forklift operation

The Lovin’ Spoonfull Restaurant & Bar – Owner/Operator

2010-2012

Opened during a recession on the coast in Oregon in the winter…who’d a thunk it?  Spent a month getting the stie ready to open on a shoestring budget; set up vendors; purchasing; passed county health inspection; food handler’s and OLCC liquor license approval; scheduling; employee training; team building; cash handling; accounting/bookkeeping; account reconciliation; open breakfast, lunch and dinner…7 days a week; and yes…“Spoonfull” spelled with two “L’s” intentionally; closed due to original landlord losing property in recession

ADDITIONAL WORK EXPERIENCES – Glad to expand upon specific duties for each upon request

• Uplink Painting & Design – Owner/Operator

2004-2010

• InnVentures, Inc. (Marriott) – Front Office Manager / Sales Account Manager

2002-2005

• Uplink Transportation & Tours – Owner/Operator

1998-2001

• Sandy’s Camera Shops – Director of Operations

1993-1997

Portland State University

Bachelor’s Degree (B.A.) - Business Administration

Focus - Human Resource Management