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Paul Isaacson

Paul Isaacson

South Evanston, Township of Evanston, Cook

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About Paul Isaacson:

Senior Software System Engineer

~ Delivers innovative IT strategies to drive operations and create impactful solutions ~

Results-oriented Senior Software System Engineer with 14+ years of progressive experience providing support and leadership while managing the inter-relationship between various departments within highly complex organizational structures. Superior record of optimizing small to large scale, mission critical projects on time while exceeding quality assurance expectations. Recognized as a trusted, logistical, resource with a history of making key decisions regarding projects, teams, and application support functions. Experienced in the strategic detail planning, execution, and leadership of enterprise-wide technology initiatives, which support business goals, deliver continuous improvement, and enhance productivity levels.

Experience

Senior Technical Support Specialist (Software Engineer) | Northwestern University, Chicago, Illinois               January 2017 - Present

Technical Support Specialist | February 2015 – January 2017

IT Consultant | March 2014 – February 2015

Technical Support Analyst | Northwestern Medical Faculty Foundation, Chicago, Illinois | September 2012 - March 2014

Key Initiatives:

  • Led Quarterly 90 day sprint projects on ongoing basis to enhance / develop new processes and successfully managed endpoints using IBM Bigfix and Jamf Pro.
  • Coached / mentored and trained co-workers regarding Client Management tools and process.
  • Supervised contractors in implementing FSM IT standards and user support roles.
  • Spearheaded pilot for desktop support for psychiatry department and provided desktop support for NMFF, NMH, and FSM.
  • Built Feinberg School of Medicine Manual for Desktop User Support and collaborated with co-workers on Feinberg School of Medicine Central Desktop Support.
  • Guided co-workers to standardize workflow for desktop support within FSM.

Education

Undergrad Bachelor Degree in Computer Science from Western Illinois University 2007.

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