Patricia Luna
Administrative
About Patricia Luna:
Patricia Luna
PROFESSIONAL SUMMARY
Administrative professional with extensive experience in customer service, office support, sales coordination, and cash handling. Skilled in scheduling, billing, and client communication (in-person, phone, and email). Detail-oriented, organized, and committed to delivering excellent service. Work authorization and Social Security available.
SKILLS
- Customer Service (in-person, phone, email)
- Cash handling & payment processing
- Invoicing & receipts issuance
- Sales closing
- Schedule management
- Microsoft Office (Word, Excel, PowerPoint)
- Administrative support
- Intermediate English
- Attention to detail
PROFESSIONAL EXPERIENCE
Sales Secretary
Cjava
January 2018 – December 2019
- Assisted customers in person, by phone, and email.
- Identified client needs and recommended appropriate courses.
- Processed enrollments and payments (cash and card).
- Managed instructor schedules.
- Organized office and external events.
Administrative Secretary
Full SAC
July 2020 – August 2022
- Customer service and sales support.
- Issued invoices, receipts, and payment letters.
- Handled cash transactions and checks.
- Closed sales and maintained financial records.
Manicure Instructor
Cherimoya
September 2022 – October 2022
- Taught acrylic, gel, polygel, and Russian manicure techniques.
- Provided hands-on training and student support.
EDUCATION
Obstetrics (Incomplete)
Universidad de San Martín de Porres
March 2013 – June 2018
Psychology (Incomplete)
Universidad de San Martín de Porres
March 2019 – June 2022
Professional Artificial Nail Artist
Mía Secret
January 2021 – July 2021
Excel Course
Instituto IDAT
January 2019 – April 2019
English as a Second Language (ESL) – Currently Enrolled
Brooklyn Adult Learning Center
January 2025 – Present
Experience
Sales Secretary
Cjava
January 2018 – December 2019
- Assisted customers in person, by phone, and email.
- Identified client needs and recommended appropriate courses.
- Processed enrollments and payments (cash and card).
- Managed instructor schedules.
- Organized office and external events.
Administrative Secretary
Full SAC
July 2020 – August 2022
- Customer service and sales support.
- Issued invoices, receipts, and payment letters.
- Handled cash transactions and checks.
- Closed sales and maintained financial records.
Manicure Instructor
Cherimoya
September 2022 – October 2022
- Taught acrylic, gel, polygel, and Russian manicure techniques.
- Provided hands-on training and student support.
Education
EDUCATION
Obstetrics (Incomplete)
Universidad de San Martín de Porres
March 2013 – June 2018
Psychology (Incomplete)
Universidad de San Martín de Porres
March 2019 – June 2022
Professional Artificial Nail Artist
Mía Secret
January 2021 – July 2021
Excel Course
Instituto IDAT
January 2019 – April 2019
English as a Second Language (ESL) – Currently Enrolled
Brooklyn Adult Learning Center
January 2025 – Present
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