Pamela Reynolds

STRATEGIC LEADER

Dynamic real estate and facilities management leader with progressive experience overseeing large teams in the multi-unit retail space.  Focused on developing national processes and implementation to maximize a positive customer experience.  Active change manager with a global point of view and a “teach a man to fish” philosophy. Strong financial acumen dealing with annual budget development and execution, long term strategic planning and return on investment. 

20+ years of experience in managing Office Space, Call Centers and Multi-site/multi-state retail space

Set-up Facilities and Maintenance department Infrastructure including job descriptions, salary bands, performance goals/measurements, training and coaching

Process building - catering to short and long terms goals and needs of the business.  

Financial acumen - budget building and management

Program developer - setting up recurring services for maintenance and repair

Contract management - negotiate, monitor and manage contracts to ensure cost value

Vendor management - to ensure clarity and expectation for service success

Annual leadership trainings and continued education

Previous member of PRSM (Now called Connex) - focused on classes for multi-site retailer 

Certificate in Business Administration - 1988