Norma Oros

Driven professional with knowledgeable experience in marketing, customer service, and hospitality.

Server, Food and Beverage, June 2022

• Maintained clean and organized workstations that were cohesive with the restaurant standard.
• Ensure customer satisfaction by being friendly and accessible.

Banquets Server, March 2023– Present

• Ensure optimal guest experience.
• Assisted with the setting tables according to the event. 
• Maintained cleanliness and organization, contributing with high standard of service.
• Managed orders depending on the menu of the event and serve to the tables.

Guest Experience Expert, July 2021 – June 2022 

• Greeting guests and administering check-ins and check-outs, giving guests an enjoyable travel experience.                           
• Analyzing guests’ credit limit reports and navigating the internal management system to answer guest inquiries. 
• Assist guests via telephone to verify reservations and help them with questions, requests, and folios. 
• Processing mobile check-ins, sending mobile keys and preparing hard keys for the guests before their arrival.       *Trained with Catering and Sales coordinator to learn more about the position for future advancement.

*Assisted Catering and Sales coordinator with client sites, assigning leads and phone calls.

Universidad Del Valle de Mexico                                                                                                           Nogales, SON

Bachelor of Arts in Marketing, August 2013 – May 2017