Nicole Gunlock

Dedicated and versatile professional with proven track record in customer solutions and healthcare.  With experience in delivering expectational customer service and providing compassionate patient care, I am committed to exceeding expectations in every role I take on. Skilled in communication, problem solving, and efficiency, I am consistent in delivering results that contribute to organizational success.  

AREAS OF EXPERTISE

Patient Relationship Management | Exceptional Patient Care | Cross-Functional Department Collaboration |Scheduling Surgeries | Scheduling Patient Appointments and Testing | Patient Referrals | Organizational Leadership | Conflict Resolution | Data Management | 0rganizational Skills and Multi-tasking | Process Improvement | Problem Solving | Training Facilitation | Interpersonal Skills | Verbal & Written Communication | Microsoft Suite | Google Workspace | QuickBooks | Oracle | EMR

 PROFESSIONAL EXPERIENCE

Customer Success Specialist | NOVEMBER 2022 - DECEMBER 2023 

Phibro Animal Health Corporation | Quincy, IL

Enhance client satisfaction by addressing inquiries, establishing positive rapport.

Work collaboratively with teams to identify and address client needs, ensuring a holistic approach to customer success.

Proactively identified and implemented process improvements that increased operational efficiency, resulting in streamlined workflows and improved client satisfaction.

Prospected new accounts and built relationships with potential customers through phone, social media, and email.

Processed all customer orders accurately to meet domestic and Canadian requirements.

Supported prospective and current customers by responding to product inquiries and requests.

Onboarded new client accounts seamlessly, verifying pricing details.

Communicated with production, shipping, and logistics teams to meet customer deadlines.

Implemented effective sales strategies that led to an increase in upsell and cross-sell revenue.

Licensed Practical Nurse | JULY 2020 - NOVEMBER 2022

Blessing Health Systems | Quincy, IL

Maintained detailed records of care plans, patient progress, lab results and diagnostic tests.

Assessed patient health by taking vitals, discussing symptoms, and reviewing medical histories.

Administered medications, vaccines, and performed treatments following nursing protocols.

Communicated patient status updates, changes and concerns clearly to care team members.

Educated patients and families about illnesses, home care, medication usage and follow-up needs.

Supported healthcare providers by assisting with exams, diagnostic tests and minor procedures.

Ensured patient safety through infection control adherence, fall prevention protocols and medication management.

Office Manager | OCTOBER 2014 - DECEMBER 2023  

Energy Efficient Builders, Inc. | Camp Point, IL (Full then Part-Time)

Customer retention rates through proactive engagement and personalized support strategies, resulting in higher customer satisfaction and loyalty.

Administered daily office operations, encompassing responsibilities such as managing Accounts Payable and Accounts Receivable functions.

Maintained meticulous records, ensuring accuracy and compliance with financial documentation requirements.

Executed data entry tasks with precision, contributing to the organization and accessibility of critical information.

Conducted regular bank account balance reconciliations, identifying and resolving discrepancies as needed.

Organized comprehensive employee information, including hours worked and payroll details, to facilitate efficient HR processes.

Enhanced client relationships through effective account management, utilizing QuickBooks for streamlined financial processes

Licensed Practical Nurse | AUGUST 2006 – OCTOBER 2014

Midwest Orthopedic Specialist | Hannibal, MO 

Managed documentation of medical histories with patients, symptoms, and medication lists.

Assemble set up for sterile procedures, assist surgeons for minor surgeries in office setting.

Dressing and packing wounds, cast, external fixator, stitches, and staple removal.

Coordinated with multiple departments to schedule patient surgeries, testing, and labs.

Education patient’s families on proper pre-op and post-op care, 

Coordinated patient discharges by providing instructions, arranging at-home services and equipment.

Acquired OSHA certification and ensured office adhered to guidelines

Participated in the interview process and requesting new nursing staff. 

 EDUCATION 

Licensed Practical Nursing Certificate– John Wood Community College – Quincy, IL 

Associate Degree -- Moberly Area Community College - Moberly, MO

Licensed Practical Nursing Certificate–May 2005  at John Wood Community College – Quincy, IL 

Associate Degree -- May 2015 at Moberly Area Community College - Moberly, MO