Nicholas Wofsy

Strategic, driven, and focused professional with a seasoned financial services/technology background, a history of optimizing and scaling mission-critical workflows, and a talent for aligning teams around common goals.

Accomplished professional with a balance of operations management, client success. Service delivery & implementation and account management expertise. Mission-driven, strategic, solution-oriented professional with a proven track record of successfully developing holistic, integrated account management strategies and customer success frameworks that strengthen account-level relationships, maximize product adoption/utilization, improve regulatory compliance posture, and deliver a seamless customer experience that builds brand loyalty. Exceptional manager of people and processes; able to optimize and scale operations, break down barriers to team performance, and position organizations optimally to deliver against their strategic business objectives.

Career highlights

• Leads with drive and vision; aligns teams toward common goals and tactical priorities using a servant leadership approach. Continually challenges and inspires team members to meet or exceed their professional objectives.
• Time-tested strategist, financial services SME, and growth catalyst; routinely called upon to optimize the service delivery model, eliminate barriers to product adoption, and lead a suite of mission-critical change initiatives impacting all aspects of day-to-day operations.

Skills

Service Implementation/Deployment    Process Improvement/Optimization     Relationship/Partnership Building

Team Leadership & Development             Policy Design & Implementation              Account Management & Growth

Cross-Functional Collaboration                  Strategic Planning & Execution               Project Lifecycle Management

Risk Assessment & Mitigation                     Operations Expertise

Client Relations/Retention                            Relationship Management                      

MBA at St Peter's University with a focus on Cyber Security