Natallie Guzman

• 6 years in operations management 
• 2 years in customer service

Pitney Bowes

·        Train and mentor several associates to lead/supervisor level

·        Develop strategies to improve department metrics and performance.

·        Evaluate the performance of assigned employees (18), delivering positive and/or negative feedback, and addressing concerns.

·        Participate in strategic planning and goal-setting for various business functions

·        Research methods to improve operations and reduce costs

·        Monitor department performance related to several metrics that are reported corporate-wide.

United Parcel Services

·        Manages daily activities of drivers such as performance, dispatching pickups, and deliveries

·        Coordinates with full-time supervisor on problem-solving issues on road.

·        Collaborates with peers to maintain commit times for UPS store pickups, as well as deliveries.

·        Perform general office tasks such as paperwork, typing, and/or use of a computer

·        Utilizes Microsoft Office to create reports indicating driver procedures for manager

·        Verify and correct timecards with consideration of DOT limitations (GTS)

·        Provides excellent and friendly customer service skills

Master's in Clinical Psychology