Mylashia Gerard

Outgoing and professional server with 7 years of proven expertise in delivering exceptional dining experiences. Skilled in ability to anticipate guests needs, maintained high standards of cleanliness, time management, and working harmoniously with colleagues and supervisors. Dedicated to ensuring a seamless guest flow throughout the restaurant. 

 Server/Private Event Server 

Sony Hall                                                             01/15/2024 – Current (235 W 46th St New York, NY)

• Warmly greeted and seated new and returning guests at the time of doors for shows and events, ensuring a pleasant experience from arrival to departure.
• Efficiently managed table orders in assigned section throughout the entire event. Cultivated a refined dining atmosphere by implementing extensive knowledgeable of menu offerings and wine/liquors while also upselling  and accurately entering orders into handheld toast, including customer preferences and dietary restrictions. .
• Ensured guests had appropriate table settings based on order such as share plates , rollups , and dinner/ cocktail napkins.
• Collaborated closely with bar/kitchen staff to ensure prompt and efficient order delivery.
• Enhanced dining atmosphere by maintaining cleanliness and organization of work space and section, pre-bussing and bussing tables throughout courses & entire show .
• Closed checks responsibly via credit/debit card or cash 15 mins prior to show or event ending.
• At the end of each show/ event assisted in breaking down or setting up the room appropriately to prepare for the next show/event day .
• Supported event operations by coordinating with events team/client to handle set up and breakdown process for private parties, and award ceremonies of up to 500 guests.
• Effectively worked with kitchen/bar staff during private parties and ceremonies, ensuring timely order delivery for passed cocktails, hors d’oeuvres & dinners of up to 500 guests.

Server                                                                                           

Applebees                                                      11/2021-12/2023 (139 Flatbush Avenue Brooklyn, NY)

• Warmly greeted new and returning guests within 1-2 minutes of seating.
• Effectively led a section of 10+ tables, efficiently prioritizing tasks, assessed guests needs promptly, providing impeccable service to an average of 500 guests per shift in a high volume, fast paced environment.
• Cultivated a refined dining atmosphere by implementing extensive knowledge of menu items, cocktails/liquors, while also upselling and accurately entering orders into pos system including customer preferences and dietary restrictions.
• Collaborated closely with kitchen/bar staff to ensure prompt and efficient order delivery and maintained cleanliness and organization of the workspace.
• Enhanced dining atmosphere by maintaining cleanliness and organization of the dining area and section, pre-bussing and bussing tables throughout courses.
• Polished & Rolled silverware, maintained adequate levels of condiments and well stocked server side stations.
• Closed checks responsibly via debit cards, credit cards , cash & gift card payments..
• Demonstrated strong leadership and teamwork skills by occasionally training new severs on menu/ bar knowledge, table numbers, and kitchen and safety protocols.

Server 

Red Lobster                                                              10/2020-04/2022 (261 W 125th St New York, NY)

• Warmly greeted new and returning guests at tables in assigned section within 1-2 minutes.
• Effectively led a section of 8+ tables, efficiently prioritizing tasks, assessed guests needs promptly, providing up to average of 400 guests per shift with a fun/friendly dining experience, implementing extensive knowledge of menu items, deals, cocktails/liquors, while also upselling and accurately entering orders into POS system including customer preferences and dietary restrictions.
• Collaborated with kitchen/ bar staff to ensure prompt and efficient order delivery and maintained cleanliness and organization of the work space.
• Enhanced dinging atmosphere by maintaining cleanliness and organization of the dining area and section, pre- bussing and bussing tables throughout courses.
• Expertly prepared both non-alcoholic & alcoholic beverages using correct techniques, liquid measurements, and garnishes.
• Polished & rolled silverware, responsible for side work & ensuring all condiments and side stations are maintained and well stocked at adequate levels throughout the day.
• Collected debit cards, credit cards , cash & gift card payments and dispensed change for cash transactions

Mildred elley - Oct 2015- Jan 2017

High school graduate 2015